Firehouse Subs Dale Earnhardt Blvd. — Restaurant in Concord

Placed an online order, sent son to pick up and 2 of my 4 subs were completely wrong. Attempted to speak with manager & owner regarding this issue. Was asked to bring subs back to be re-made. When I expressed that I could not come back due to the distance and work, I was told to put the subs in the freezer until I could return. When I expressed that I should not have to be inconvenienced due to their employees mistake and that I would gladly give the incorrect subs to them if they remade them and delivered them to me and the owner just laughed. So I expressed that I thought it was ridiculous that he felt it was ok for me to be inconvenienced, but not his staff even though this was 100% a failure on their part. It is no wonder this establishment has a D+ rating with the BBB and the company has had to re-organize with the secretary of state under 2 different legal names (EMG Enterprises L.L.C. and EMG Elite Enterprises L.L.C.). I guess Eric E. Gibbs, II and Marlene M. Jones-Gibbs of Harrisburg, NC need to learn how to better operate a restaurant and how customer service should truly...

I recently had the pleasure of dining at Firehouse Subs, and I must say, it was an outstanding experience from start to finish! The subs were absolutely delicious, packed with fresh ingredients and bursting with flavor. The bread was perfectly toasted, the meats were tender and juicy, and the toppings were incredibly fresh. Every bite was a delight.

What made the experience even more memorable was the exceptional service provided by Akeem, the shift lead on duty. Akeem was friendly, attentive, and went above and beyond to ensure everything was perfect. He greeted us with a warm smile, made great recommendations, and ensured our order was prepared exactly to our liking. It's clear that Akeem takes pride in his work, and his dedication to customer satisfaction truly shone through.

Overall, Firehouse Subs exceeded my expectations in every way. The quality of the food, combined with Akeem's stellar service, made for an unforgettable meal. I highly recommend stopping by this location—you won't be...

Worst experience by far! Went to grab some food with my husband and kids and go to order. First off the lady that took my order was really rude. We ordered 2 kids meals. 2 adult sandwiches As I go to put my card in the machine to pay she then tells me I can’t get kids meals it’s “inactive “ I myself am an assistant store manager at a restaurant I was highly disappointed in tonight’s customer service. Needless to say we weren’t spoken to kindly at all! There were 4 people on the grill and only the one lady taking orders.

A few mins after we completed our order we were waiting on it there was a young lady to go order and she was paying cash the rude lady told her “I ain’t got no change for that” treated her rude too. I get everyone is needing help and need employees but the experience i had today makes me not want to return. You guys have awesome food but people come back because of the customer service! Work of your team how important it is about customer...