AT&T Store — Local services in Concord

THIS PLACE SUCKS! I needed to get my line and husbands line moved from my mothers account to hope to be my account. They said it would be quick and easy. They said all my mom needed to do was call customer service (which is a joke) And tell them that they needed to release the numbers so that I could open up an account with the same numbers. ( A manager said this on a Thursday night). I was surprised Last time I had talked to anyone about this no mention of that was said to me. I called my mom and told her word for word what the ATT guy said to tell customer service. Next morning wake up our phone had been cut off. I go in I get this guy Phillip who says he is trying to help. I call my mom told her customer service miss understood what she was wanting. Tell them to activate the numbers back and then tell them that the numbers need to have a note saying they want to be transferred to a new account. These are the words that Philip told me to say. I stood right next to him. My mother says the same words to them. Customer service then wanted to give my mother TWO different accounts and still had not activated the numbers. Philip is telling me that my mother isn't telling them the correct words. I am at this point upset. I then Tell him I am standing right here and you heard me tell my mother what to say to the guy. He then says I'm not telling you that your mother is wrong....yes you did. Its your dumb customer service that sucks...well I do not know what they are talking about so yeah i cant do a thing. Then what is the point of me coming into the store if you wont/cant do anything for me? Philip then says why are you getting upset with me? Really dude cuz you are blaming my mother (for saying the same things you just told me to tell her) and you are not willing to do a thing but hit the refresh button. He then tells me he will leave my account open till we hear back from them. I have been there now from 10-11 am....still nothing. I call my mom and she informs me she had to hang up on customer service twice dude to the fact they were not first understanding her and seconded they were telling her they did what she wanted. My mother finally after telling what she is wanting several times gets someone who knows what they are doing. They call the store I am at. Then Philip (who is no help) Says to customer service that I want to do this whole thing online because I am not going to pay a fee to switch two lines from one plan to another plan. That is so dumb. I came into the store to get your help to do this whole thing. Why should I have to pay a fee when I am want to still do business with you? And also you can not do a thing but open up my account and tell me i can pay this fee or this fee...what the hell is the point of a store? I get the same service at that place as i would on the phone calling customer service. After all said and done Philip did nothing but make me upset and told me to calm down. And to top it off I was not the only one that was being treated this way. Two other people that had came in were also having problems and the employees were talking back to the customers telling them they are wrong and they are not willing to do a thing for them. I can understand that as a customer I need to understand that a business can only do so much but the you are doing nothing to help make things better for both parties instead blame the customer then that is just plan wrong. If I guy buys a phone for a family member and then comes back the next day and informs you that the phone is the wrong one you should be willing to help the guy out instead charge him this out laddish fee to restock it and then charge him another fee to get him the right phone. That is some bull crap. You messed up own it and move on. Charge him a fraction of the fee and then give him the correct phone for free. He might have done that. But unwilling to work with the customer he will just take his business some other place. Same here. This location twice now with different people have given me different answers. I will never...

The AT&T rep Katelyn stole my phones and AT&T is not giving me the credit for the phones. Last year in July-August I decided to change my wireless Mobil service from Tmobil to AT&T. Because a rep Katelyn came to my home and spoke very highly of her company. Well, I traded in 2 phones. One of them was only a year old. Katelyn took the phones and never turn them in for the trade. I was told “they were stolen out of her car because she did not secure them properly”. I’m still waiting on AT&T to fix this issue. It is not my fault she did not secure them. Eric at the Kannapolis store has tried to help but I’m not getting the credit for the stolen phones. I have email, text msgs and camera proof of the trade. My bill is more than I agreed on the contract because of this situation. I would love for someone to reach out to me to resolve this issue. I have been on the phone and been to the store without a resolution several times. I feel fraud is in place and have been lied to by the AT&T rep Katelyn. I would not trust someone from AT&T to come to your home. No one can seem to help. PEOPLE SHE STOLE MY PHONES AND AT&T is not giving...

Ricky did an amazing job helping my girlfriend and I go over plan options for a new Apple Watch!! Amazing customer service!!! !!!!HUGE EDIT!!!

Edit: Above was my previous review. I wrote that while interacting with Ricky and everything was going smoothly. However after leaving the store Ricky forgot the promotion that he enticed us in with. He told us that watches were buy one get one… however we did not receive the second watch…. Later we contacted customer service and they sent us a watch as part of the promotion. No harm no foul. Later our bill was different and we wondered why. Come to find out the second watch was not free and the promotion was for 200 off a second watch. So very misleading. Unfortunately with the increase in the bill I am not able to afford the second watch and so therefore we were told by customer service we had to return it. Looks like we got baited in. Don’t get swept up in the motions as this store

Also you misspelled my last name…...