T C Sogo Express III — Restaurant in Concord

This place used to be so good. Idk what has happened but it’s awful now.

I’m so easy going when it comes to food, and as long as it’s edible I’m not going to complain. But tonight I ordered hibachi steak with a side of noodles, and after driving all the way back and kindly and calmly asking if they could please remake it (because mistakes happen and I get that), it’s still disgusting. The steak was supposed to be medium rare, but it’s cooked well done and has the consistency of leather. I’m almost sure it’s the absolute worst cut of meat available and is meant to be used for things like stew and never grilled. It’s 90% gristle, and then they cooked it into oblivion. The vegetables are raw, although they did char them so they look cooked and flavorful. The noodles are plain spaghetti that they left on the grill long enough to suck every drop of moisture out, and the “shrimp sauce” is some weird watery mess with no discernible flavor. Everything is bland except the carrots which are somehow more like “semi sweet bland”.

I’m beyond annoyed and won’t be going back. So sad to see one of my formerly favorite quick meal spots go to trash like this.

Extra notes if anyone still isn’t convinced to avoid the place:

• The atmosphere inside isn’t great. It feels like a place that hasn’t been updated or deep cleaned in decades. It’s not dirty necessarily , but it wouldn’t hurt a bit if they did clean. It’s somehow dark and weirdly lit all at once. And everything just feels… bleh

• The service is polite but detached, and you get the feeling you’re intruding on their personal space and time by being there. They didn’t say or do anything wrong, but they didn’t say or do anything right either. It’s all very robotic feeling, although I imagine robots could at least pretend to not be miserable about being there. Never once did anyone even attempt to apologize that my food was awful, and in fact they charged me more money to replace the shrimp sauce that I had put on my first meal in an attempt to salvage it. Never did anyone greet me when I walked in or thank me when I paid or walked out.

Do yourself a favor and drive past this place and right on down to the other hibachi place a few miles away. It can’t possibly...

I don't typically post negative reviews but... The staff here is extremely rude. It has been an issue on several previous occasions but the food is pretty good and I only have to deal with them long enough to pick up my food and leave so I just let it go. This time though was a little different. The sign on the door as well as their website lists that the restaurant closes @ 9pm. I tried to call 3 times between 8 and 8:30 trying to place an order with no one answering the phone. I just figured that maybe they were just super busy or maybe they're short handed so I decided to just ride over and place my order in person. By this time it's 8:40. I walked up to the door and its locked. The employees inside making gestures like they're closed. I point to the hours on the door then to my watch. The shrugged and turned their backs to me. The only reason why this is a 2 star instead of a 1 star is, as I said before, the food is pretty good if you don't mind dealing with apathetic attitudes from the...

I’m in customer service so I understand how important it is to leave a fair review. The only reason I ordered from this place is because Tokyo Express was closed on Mondays. I’ve had a not so good experience here before so I try to choose elsewhere. Against my better judgement I ordered at 830pm. 1st call no answer. 2nd call someone picks up and hangs up. 3rd call..the young woman answering the phone who is rude every single time I’ve ever been there says..”Make sure you’re here by 9.” My husband was already on the way and I didn’t want to send him somewhere else, so I just ignored her. I wish the owner of this store would call and place an order with this particular employee. Upon bringing my food home, the rice is still VERY uncooked, the carrots are half cooked..and the only thing I could stomach before throwing away was the zucchini. I will never make the mistake of ordering here for any reason. Clearly from the other reviews..the owner and management couldn’t care less. I feel one star is...