Petco — Local services in Kannapolis

It's been about 8 months since I took my dog there to be groomed, but really feel that I should share my experience. I own a mini sheepadoodle with a super sweet temperament. When I initially began bringing my dog there, I selected a groomer that was known for being good with puppies. Over a couple of grooms, I noticed that my puppy started showing signs of anxiety and didn't want to go to the back. When I'd pick my puppy up, the groomer that I selected was not there. Another person would have groomed my dog without my knowledge or okay. The last experience that I had with them was the last straw. I dropped off my well-cared for doodle to be groomed, and she returned to me, butchered. When I picked her up, I was told that she was extremely matted and had "hematomas". I was completely shocked and without words! My dog returned to me with scorched red skin marks and blood stains all over her body. I called back and spoke to a male manager who apologized to me for my experience and told me that my next groom would be at no cost. By the time I went back to claim the free grooming, there was a new manager who stated that she had no knowledge of my experience. She was also unapologetic and rude. I did receive the grooming at no cost, but the experience was poor and I was afraid to let them cut her. I haven't been back since. No amount of rewards points or free grooming is worth what my animal went through. I've showed the pictures to our vet and her new groomer, both of which stated that it looks like my dog had been knicked and experienced razorburn. Based on my experience, I would caution anyone against bringing their animal there to be groomed. I only wish I could upload the...

Messy store, with some things unorganized and dirty. Today was my first time at this location to pick up an online order in store. Out of the two items, one needed to immediately be returned because it was already broken in the petco plastic bag AND it didn’t have the oxbow animal health label on it, by which what I received looked nothing like the way it was supposed to look in the photos online. Utterly dissatisfying to see that employees here can’t even choose a more acceptable looking item than the BROKEN one that was put in my order. It was supposed to be a gift, but I will not accept being given a product that is already broken and without the label. I complained to the people at the front and there was no apology. As for the other item in my order, it came extremely dusty and dirty. It’s a new food bowl that is also supposed to be a gift, but it’s so dusty that it’s obvious when first opening the bag and it’s ridiculous that I have to clean it myself as soon as I had arrived home. Very disappointing that neither of the two items I received were in acceptable condition. I’ve never had these troubles at another petco location but here, I wouldn’t trust the employees. It’s clear that there needs to be some improvement in their training and education on customer service. Not only did I have these issues with my pick up order, but I also spent a while looking at the guinea pigs available for adoption, one of which I was interested in adopting, but each employee just kept walking past to do their own thing and never approached me to ask if I needed help or had questions. This is by far the most disgusting, unprofessional petco location I’ve...

DO NOT take your pets to be groomed here. They are rude and completely unprofessional. The “holiday” package does not happen. Oh they take the money but they do not do any of the added features. I missed calling them back to confirm my appointment the following day. I was working and missed the call. No big deal right? The policy is the policy. All I wanted was to reschedule the appointment. What I got was an attitude. I offered my apologies and asked about rescheduling. All I got were giggles. When I asked to speak to her supervisor she told me she’d be in at 10. I called back and tried to explain the situation. The “manager” had called me at 2:35 the day before and told me I had till 3 pm on that same day to call and confirm. I went on to explain the situation and she continued to get louder and louder. I finally said, Ma’am let me finish. She went silent. I asked if she was there still and she said “Yeah, I’m being quiet on a count of you telling me to “shut up”. I told her that wasn’t what I said and then she said, “well that’s what I heard. I asked her for the manager of the store, she said, “I’m not giving you his personal number.” I told her all I wanted was when he would be in. She told me that she didn’t answer to him. I asked her for the regional manager’s name and contact information and she said they didn’t have one. I asked her for the corporate number and she said look for it yourself and hung up. I did call corporate and they offered to schedule me at another store. I thanked them but declined. They are understaffed and I am not sure that either are certified. Be mindful of the treatment your pets get if that’s how they...