Mr. Pickle's Sandwich Shop - Concord, CA — Restaurant in Concord

112 degree Labor Day and we decided we didn’t want to cook so we called in an order for 2 sandwiches, I requested a substitute of cheddar for the cream cheese and when we got the sandwiches there was cream cheese. I get it, errors happen, and I wasn’t upset about the error but when I called back to politely explain what happened the young lady on the other line was extremely defensive telling me she will show me my order receipt says add cheddar… she gave no apology or any sense of caring for the fact that we have to dive 30min round trip back to get the correct original order we paid for... She also abruptly hung up on me after saying they would remake the sandwich. I called back to speak to the manager and he of course left for the day. A different young lady answered the phone and said “why what’s up” when I asked to speak to the manager, extremely unprofessional! I was calling back to report the defensive behavior and the lack of respect regarding their error. The second young lady said the first young lady thought the order was done online and it was our error… if they would have taken a second to ask a question or retain the information I provided she would have understood this is THEIR error and I’m just a paying customer that’s now out additional time, gas, and aggravation from simply ordering a sandwich…

Ownership needs to take a look at what is going on at this establishment. Ridiculous how I was treated over something that should have been a straightforward correction and apology...

Updated July 17 2025: Management apologized for the errors and gave us credit in their Pickle Points Club. Rating changed based on swift resolution of concerns. Will revisit. Updated July 12 2025: Something happened here recently and oh my has quality taken a nose dive. Ordered 5 sandwiches on the website and 2 of them aren't even close. Uploaded a photo of an Italian on Sourdough with no tomatoes, no pickles and no peppers. Wrong bread, wrong meat, wrong ingredients. No one in the store, 2 employees. Glad it isn't an allergy. Try a different location until this gets figured out. A little on the expensive side but tasty. They'd earn that fifth star if they tried harder on the cookies. Not good at all. Free, but not...

Had a craving for a reuben sandwich and searched online before deciding up Mr Pickles on Clayton Road in Concord. The sandwich seemed slightly pricey but was larger than expected and everything was right about it. Perfect pastrami; and the thousand island dressing was really smooth instead of overpowering the sandwich. The pickles were super as well. This was one of the best I've ever had. The guys working there were super nice. Can't wait to go back and get another one and also try a few of the...