Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Concord

I recently visited Zaxby's for the first time, and while my overall experience had its ups and downs, there were some notable moments worth mentioning.

When I arrived at the drive-through, I noticed that the lights were not on, making it unclear whether the drive-through was open. I proceeded to ask the representative if I could order at the window, and unfortunately, I was met with an unfavorable response. This initial interaction was disappointing and highlighted a need for better training in customer service and maintaining a professional demeanor.

However, the experience took a positive turn thanks to Faira, an outstanding member of Zaxby's staff. Faira stepped in and assisted my sister and me with the utmost respect and courtesy. Her professionalism and friendly attitude made a significant difference and turned our visit around.

While there is room for improvement in ensuring all employees provide consistent and professional customer service, Faira’s exceptional assistance showcased the potential for a great experience at Zaxby’s. I hope the management continues to invest in training their staff to ensure every customer leaves with a positive impression.

Overall, my visit had a rocky start but was redeemed by Faira's excellent service. I'll be giving Zaxby's another chance in the future, hoping for a more consistent experience...

I'm impressed with Zaxby's response to my initial Four Star Rating (~15 minutes after posting). First time I've encountered said practice & I'm happy they take feedback seriously! The Result? One Star added, this (a placeholder. Will add a proper one soon) Review, Sorted & Well Played! Nice displays of: Dedication to Customer Service, a desire to identify & address the general or specific issue(s) whilst working with the customer to improve upon a less than - at least regarding this example - a Five Star Rating and offering to do what's in their power to provide a more satisfactory future experience. SMBs & SMB Owners, Corporate Biz, Franchisees, etc. please take notes; if & when someone takes time to post a Rating and/or Review your establishment, no matter if positive, negative or neutral Reviews, reacting with a small gesture such as sending a response, asking questions, saying "Thank You" or Liking their Post, shows that you pay attention, listen, appreciate their time & business and it speaks volumes about the Company, Owner(s), Manager(s), Biz and Team values! Plus, it's good manners - in general & Biz - and used to be a commonly taught 101 Lvl. Biz SOP/Best...

I work near this place and today was the last straw that I come and the sign says dine in open at 10:30 am and the doors are locked & the employees have a attitude like I’m not supposed to be there says I have to spend extra money and order online because the staff is short and drive through is down as well so I ask to speak to an manager and she lies and says the manager isn’t there I’m a manager myself so in order to open the store a manager has to be there because their the only ones who hold a key.. so did the employee break into the store to get in?!?!? I want cooperate number and or want to speak with someone from corporate I just wasted 15 minutes of my break walking over here just to be told I can’t order from the inside and just a reminder I’ve given this location 6 tries before leaving this review I should’ve posted this review on the third time but I use to work fast food so I get it but 6 times in 3 months I couldn’t let this slide again I HOPE CORPORATE SEES THIS AND GETS STAFF PAY PEOPLE MORE DO WHAT EVER YOU NEED TO DO TO TAKE CARE OF YOUR CUSTOMERS. THIS REVIEW WILL REACH MANY AS THIS IS...