Boiling Point — Restaurant in Contiguous United States

I got here because I am so tired with the BP in Chino, waiting time like forever. Location is a bit hard to find with small parking. We came at 8:30pm so less car already, not sure how day time will be when there is more traffic We came and luckily have table right away, just waited for few minutes The trainee who served our table- ViVi was wonderful. While you can see all other staffs look tense I guess new store open all is new so they are not 100% get used to with the speed yet. They look tense/ sad with no smile but Vivi have a great smile and look happy to serve us. She recommended us upgrade Beef hot pot order, I was hesitate as I am afraid I could not handle much, she was very smart telling me if you can not finish you can bring home, you get bigger portion and more beef. Sounds good to me so I got the upgrade one. Yes I can bring home if I can not finish why not try. During the time we eat, she was super fast. I got running nose due to the the heat from chili sauces, immediately without asking for more tissue like other places, she already place tissue on table with surprise from my husband and I. Wow, it is service in 5 star fine dining, I did not expect she noticed my need that fast. She move very fast to serve other tables with smile and happiness that you could feel. She kept checking on us how everything ok or not. I was impressed so much. We both work in luxury hotel so we made joke that we may want to hunt Vivi for our hotel restaurant. We need someone like her in our fine dinning team. Regarding to food, like other comments I just read for now, they are accurate. The soup was like hot water added chili oil. BP hot pot in other place the flavor is very bold and very flavorful even the sauce here the flavor is also not the same. What make BP is busy regardless how I hate waiting is the flavor and the dipping sauce. I wonder how come it happens when BP is a worldwide store chain but no consistency in their standard? I know all hotpot was frozen and packed, the store just need to heat them up but why there is too much difference right at this location!? Too much water added? That is the only big minus point for this location other than that the meat and veggie were very fresh, not old or cold burn like the meat we had in Chino location but the flavor is not there, completely no flavor. If the flavor can be adjusted correctly as standard then it will be 5...

theres a sewer smell inside the restaurant. ive sat down for 25 minutes, no food. they are grossly understaffed. you ask them for something, they forget becausr theyre too busy trying to get food to other people waiting for 30 minutes.

compared to the opening weekend, my soup looks like it has 40% less food. unbelievable

When I went up to pay, i asked them for the dessert that they normally serve because my son likes it. the guy said ok ill bring it to you. we wait at our table for 10 minutes, nothing. then i ask someone else, she said sorry we dont have it. then i asked what did that guy said he was going to bring me then? then she said ok ill go make it now.

i ask for a manager, there isnt one.

all of this, is poor management and understaffing, the workers are doing their best. boiling point management doesnt, and have never cared. if you email them, no response, if you call them, u cant get someone on the phone.

i wont be giving my business to pointing point...

Horrible Horrible service. I visited other Boiling Point locations many time in the past, but this place for sure make me not going any of BP location from now on. When we waiting outside I saw at least 4 table of customer left & no one in front of us, but we still wait over 15 min before they let us in. after seating ourselves, the service was unacceptably slow. No one care to take your order… After getting our pots, we saw many people are waiting outside, so we quickly finish our meal & ask for bill at least 4 times with different waitress, but surprisingly no one care to bring it over for over 10 min… It’s clearly poor management and all workers have never cared about their business, very shorten vision from the boiling...