Casa Alvarez — Restaurant in Rowland Heights

This is for the owner. Long time customers aren't feeling valued. I am very disappointed today. Today my family was celebrating my sister's university graduation. We have been coming to this restaurant for 25 years and for weekend dinners and special occasions. We arrived an hour and 15 minutes before closing. We asked for the back tables because of the size of our party and comfort. The young lady said "NO!" We also usually sit at these tables. I asked again. Can we please because it's a very special occasion. We were told the reason we couldn't was because it was just cleaned!! The women didn't want to sit us there because it was just cleaned. Apparently we aren't valued to sit at a clean table for our party. She pointed and said "go set there!" She was aggressive and rud. We set down and another server said for us the sit in a "small table." It wasn't comfortable because we are larger people. I explained this to them, and half of the restaurant was empty. The women started to talk to the other server about us. She wasn't kind. She gave us a nasty look with her eyes and her body language was evident. (Please talk to her if your customers aren't returning!!!! It's probably customer service!) We are genuinely trying to support family business, but this behavior isn't acceptable. Their refusal created a negative atmosphere for the evening, we felt unimportant and apparently we weren't suitable for a "clean table." This same woman was angry last time we ate. We use to have beautiful memories eating at this restaurant but pure rudnes isn't acceptable.At Casa Alvarez customers aren't important! The server was kind and acknowledged the lack of kindness and customer service but it still happened! Please correct it Jesus...

I reviews this place in the past and everything was great. Food is best in rowland heights as far as Mexican. Portions are huge, menudo is the best.

But this time we ordered a to go order 2 menudo with Pata (foot) and burritos.

This time 1 Pata had human hair on it. Like 5 human hairs about 1 inch long each. I brought it back and the lady didn't even open the container to see it and tried to shake it. Didn't apologize, also the manager came and gave us another one and he apologized. They both said it was the pigs hair. This other one they gave us has the hair too. What customers want hair. Even if it's a few. Ridiculous. The next Pata you give a customer who complained about pats. You think you would check for hair. The first Pata had hair just on top, this one has hair inside. Gross.

Mind you. We have been coming here for years! Everything has been good until now. Never ever had long hair in my foot.

Anyways. This is my bad experience. Food is still above average . Everything is...

The good first, Casa Alvarez for many years was one of our favorite restaurants especially when we treated are friends out to eat at your spot. I stopped dining there for a period of time because an integrity issue involving one of the owners, but the food was good and my family always missed the food. However. the food has become Bland and the menudo has become more chewy and taste like it came straight out of a can... Meat not completely cooked.. Bland and Thin... Have you hired another set of cooks?? The pandemic may have reduced your staff and i feel bad for the financial stress you're dealing with, but please don't let it affect your reputation for tasty Mexican food. I've ordered out several times since you shut down the inside dinning and the quality is not the same. if i rated you then and now 9.5 is then and 5.0 is now. I will wait until you open back up to come back and get some of the Mexican food that appeared to be cooked...