Chapala Mexican Restaurant — Restaurant in Winchester

I haven't been there for a long time because I was told by the woman in the bar, maybe the owner's wife, to never come back and they kicked me out. I used to go almost every day and spend a lot of money. Then this guy, who was apparently connected to the woman in the bar, came up to my table and wouldn't even let me finish the drink I ordered, nor get my order before ordering me to get out. I was shown a less than 100% positive review of the restaurant that I tried to explain wasn't mine. Apparently someone had hacked my account and even though I had left a very positive review on their site about two weeks previously, they thought I had made a negative comment about Cinco de Mayo and the fact that they didn't have any specials that day. It did no good to try to make them understand that I didn't make that negative comment. If this establishment has such apparent snowflakes, with no proof that it was me, and cannot handle a less than 100% positive review, who the hell needs to go there? Besides, the margaritas are definitely not the best in town, and who loads their tacos with huge chunks of carrots, potatoes and bell peppers for fillers? If they want to be jerks, bring it on! There's a whole lot better Mexican restaurants around here that have friendly staff, with no drama, delicious food without fillers and wonderful, stronger margaritas...

My family's experience was pretty terrible and won't go back. They immediately brought chips and salsa and then no one came back for 10 minutes. We ordered guacamole and drinks, but by the time that was ready we had eaten all the chips, so we watched out waiter serve us a bowl of guacamole next to empty bowls of chips and then run off before we can even say anything. We think surely he must have noticed and been running back to get chips, but nope. They disappear for another 10 minutes while we stare at a bowl of guacamole. They come back to take our order and we ask for chips so we can eat our appetizer. Chips come and the guacamole is terrible. Just tasted like old warm mashed avocado. I got the signature Carne asada. Its literally just a tough piece of steak on top of beans and rice and soggy tortilla full of cheese, they forgot my salad. My mom got fajitas and we are thinking sizzling hot steamy plate of delicious fajitas, but they deliver a plate that looks very similar to my carne asada except the dry meat was cut up fajita style. My niece got chicken fingers and they forgot the dipping sauce so she ate a dry plate of chicken fingers and french fries while we tried to flag down a waiter. By the time they remembered to bring it, she was full, we all felt sick and just...

My family has been going to chapalas for over 20 years. It use to be amazing food....reason we've been going for over 20 years. Last week we ordered pick up and it wasn't that great. I thought maybe it was just a bad day. Ordered again today and.....nope it was still bad! First the girl in the front that answers phones is not friendly and has no idea what she is doing. She answers and just says hello.....nothing about where I'm calling. I had to ask if I had the right number. Then it took her forever to take my order. I only ordered 2 combination plates. It wasn't complicated. She kept repeating and asking what I wanted again and then would repeat again. This has happened twice. The first time when I picked it up she gave me my total then said "dang, that's expensive!" I don't think an employee should be saying that to a customer. The beans were sour, the enchiladas were horrible, and the albondigas were super salty! My husband is a smoker and it was even salty for him. The albondigas were also sooo greasy as well. I had to pour half of it out because the top was all grease! Not sure if they changed owners or chefs but they need to go back to the original. Sucks because this WAS our favorite place. They have lost a long time customer. Will not...