LongHorn Steakhouse — Restaurant in Palm Harbor

LongHorn Steakhouse has built a reputation for providing exceptional dining experiences, and my recent visit to their Palm Harbor, FL location only reinforced this notion. From the moment I stepped through the doors, I was greeted with warm smiles, received prompt service throughout the evening, and enjoyed a delicious meal that didn't break the bank. In this review, I will elaborate on the courteous staff, the prompt service, and the reasonably priced meal that made my experience at LongHorn Steakhouse truly memorable.

The hospitality exhibited by the staff at LongHorn Steakhouse was exemplary. As soon as I entered the restaurant, I was cordially greeted by the hostess, who promptly escorted me to my table. The waitstaff was incredibly attentive and friendly, making me feel welcomed and valued as a guest. They were knowledgeable about the menu, offering recommendations and answering any questions I had with patience and a genuine eagerness to assist. The servers also ensured that my dining experience was comfortable and enjoyable by regularly checking in and promptly addressing any requests or concerns. The overall professionalism and friendliness of the staff created a warm and inviting atmosphere that added to the pleasure of dining at LongHorn Steakhouse.

One aspect that truly impressed me during my visit was the promptness of the service. Despite the restaurant's bustling atmosphere, the waitstaff efficiently attended to all guests, ensuring minimal waiting time. I was promptly offered drinks and appetizers upon being seated, and my order was taken promptly after that. The attentive staff ensured that my dining experience progressed smoothly, promptly delivering each course and accommodating any additional requests I had. The efficient service did not compromise the quality of the dining experience; rather, it enhanced it by making the entire evening flow seamlessly. I was pleasantly surprised by the staff's ability to balance promptness with attention to detail, leaving no room for disappointment.

One of the standout aspects of LongHorn Steakhouse in Palm Harbor, FL, was the remarkable value for money. The menu boasted an impressive array of dishes, ranging from succulent steaks to delectable seafood options, and all at reasonable prices. Despite the high quality of the meals, the portion sizes were generous, ensuring that I left the restaurant feeling fully satisfied. The menu also featured various affordable options for those seeking a more budget-friendly dining experience. The combination of quality ingredients, skillful preparation, and reasonable pricing made LongHorn Steakhouse an excellent choice for those looking for a satisfying meal without straining their wallets.

LongHorn Steakhouse in Palm Harbor, FL, undoubtedly deserves accolades for its courteous staff, prompt service, and reasonably priced meals. The warm and friendly atmosphere created by the staff sets the stage for an enjoyable dining experience, as they go above and beyond to ensure guests feel welcome and well-cared for. The prompt service allows guests to savor their meals without unnecessary delays, making the dining experience seamless and enjoyable. Finally, the reasonably priced meals offer exceptional value for money without compromising on quality or portion sizes. Whether you're a steak lover or seeking a delightful...

Let me explain why I am giving today's visit two stars. We do not frequent LongHorn regularly but we have been to LongHorn enough to have a certain expectation when we go. We have never had the experience we had today. Normally when we dine at LongHorn, we get a table but when we showed up at 4:15pm for an early dinner there was a large party waiting to be sat so we decided to sit at the bar instead. Several were cashing out as we sat down and there was around 5 of us left at the bar during our entire stay. We were greeted by the bartender Daniel relatively promptly and ordered our first round of drinks and an appetizer. My husband ordered a LongHorn Old Fashioned and when it arrived it tasted like an over sweetened Manhattan with an abundance of sweet vermouth. He chose to just drink it and not complain. My wine that Daniel suggested was perfect and very smooth. Our appetizer came out, we ordered the stuffed mushrooms which also was delicious as always. However Daniel did not come back to take our dinner order until our appetizer had already been finished. He took our dinner order 5-10 minutes later in which my husband had to ask to order another drink at the same time. My husband ordered the Outlaw Ribeye with a Caesar salad and mashed potatoes his meal was exceptional and he said was very well cooked. I ordered the strawberry pecan salad and when everything came out the manager that was on expo said she chose to deliver it without the oranges but said she would be right back with the mandarin oranges that belonged on the salad. 10 minutes passed and she never came back so I ended up just starting to eat my salad realizing that also no dressing was on the salad. My husband had to flag the bartender for more dressing. He was always behind the bar but never asked us how anything was, not our appetizer and not our meals. While other customers at the bar had been checked on and asked about their meals we were not. We felt singled out for whatever reason because we were not acknowledged once our food had come out. Anytime we needed something we had to actively flag Daniel down. I have worked in the industry as a bartender and a server for many years and never have I experienced such poor bar service while the restaurant wasn't even during a dinner rush. After we finished our meal my husband respectfully asked for the manager who happened to be the one on expo, she said she would address the concerns that occurred during our visit. We agreed to pay the full tab as we were not looking for free meals but it was the concept of the poor service we received during our dinner this evening. I asked about the oranges she said they were out and I had politely mentioned if they were out she should have at least come back to mention this as I had been waiting for her to come back prior to eating my meal. It is possible there was a lack of staff on this shift but the bartender Daniel did not acknowledge us most of our stay at the bar and as an industry worker I have higher expectations for LongHorn. This was indeed very disappointing but we still tipped our bartender 25% of the original bill after they took 25% off for the inconvenience to our evening. This was an unfortunate evening because I doubt we will be back...

3 stars because the food was decent, but the service was lousy. Tried to place an order online, but the system didn't give me a way to put in the 10% discount from the card I bought from my neighbor kid for a fundraiser for Palm Harbor High School. I called Longhorn directly to tell them of the issue and wanted to ask if I could just place the order over the phone with them. The girl who answered the phone abruptly hung up on me. I called back to ask the same to the manager on duty, and also told her about the last girl hanging up on me. No apology or excuse given, it was just glanced over. The manager told me to just bring the card in and show it to the bar tender when picking up the order and they'll take care of it. When I gave the card to the girl serving me at the restaurant she told me they aren't taking them. I said "It has your address on it, this agreement was made specifically with this location". She said she'd ask a manager about it, because she's pretty sure they stopped taking these fundraiser cards. I told her I just bought it off the kid a couple weeks ago. She pointed to the expiration date and said it expired in July. I pointed to the year of the expiration and told her that's July 2021, next year. She again stated they don't take them, but she'll see what her manager wants to do. The manager came out to take a picture of the card to send to their "big manager". She told me I should go back to whoever I bought the card and tell them they aren't taking them anymore. Do you really think a 14 year old kid cares or is going to do anything about that? No, but he'd be really disappointed I'm sure. I told them I'll call the school and the marketing company to let them know not to solicit the Palm Harbor Longhorns for this promotion again, because they are not honoring their agreement and tarnishing the reputation of those they made the agreement with. Very shocked at how this place handled developing relationships with the locals. It was obvious while I was in there that this place is more of a bar then a restaurant. We will never go back to this location due to such rude customer service and bad...