McDonald's — Restaurant in Conway

Just to be clear this is not a review of the franchise - McDonald's food is what it is and you either like it or you don't. It's not my favorite but it's affordable, quick (usually) and consistent from town to town and day to day. This is a review of the Conway, SC McDonald's on Church Street. I also eat at the Singleton Ridge and Carolina Forest locations frequently and travel thru NC, TN, GA, VA and other surrounding states frequently - so when I say that this McDonald's is to be avoided - that's based on 20+ years of eating at this and other McDonald's throughout many states. Within the last 2 years this store has gone through some huge changes and not just in personnel. They've remodeled twice and removed the playground my kids enjoyed for years. The store is now a paragon of filth, cold food and inconsistency. They've had a ton of different managers (asked to see the manager 5x in the last 6 weeks and it's never the same person.) The floor has been sticky 3 out of the last 5 visits it smells like rotten milk in the dining room. The Smokehouse Bacon Burger I got was so cold the bacon fat was congealed and the cheese was still cold, the fries were white and still cold in the middle and that was just my visit last night after waiting 15 minutes for the food in the drive thru! When bringing my concerns to the manager(s) they have nothing but excuses and attitude (and I would assume the never ending rotation of managers is because none of them will stay in such a place.) Having previously been in the service industry (bartender though college) I have tried to give them the benefit of the doubt and time to get their act together but even emails to corporate over the last year have been unsuccessful at cleaning this place up. AVOID...

I placed a pickup order for 2 breakfast sandwiches, 2 hashbrowns, and 2 frappes this morning before 10:30am. It was about 10:25am.a mobile order. I arrived at about 10:40am and provided the code for the order, picked up the receipt, arrived at pickup window and was instructed to go to the 3rd window to wait for the order which doesn't make sense cause it should have been ready at that point because there was only 2 cars ahead of me when I arrived for an order placed at 10:25am. I pull up to the 3rd window and was forgotten for nearly 15 minutes just to be told that it's after their breakfast time so they're refunding the food. I didn't leave the location till 11am!! No apology, no kind of immediate compensation or anything for the inconvenience or the flat lie I was just given. If a doordash order is placed they make the food and it waits for the person to pick it up, why is the food placed on a mobile order not made when its ordered but apparently y'all wait till the person arrives?? They made me wait that long just to say they weren't going to make the food when they didn't bother saying that at the order menu when they collected the code, didn't bother saying that when they provided the receipt, didn't bother saying that when they instructed me to wait at the 3rd window, but damn sure made me wait till they forgot they had me move to the 3rd window! My money better be back in my card or I will be disputing this...

This place really needs to learn how to make the drinks that they're selling This is the second time in two weeks that I went here and ordered iced caramel macchiato and this is the second time actually the third time that I got something different in those two Visits I go to every McDonald's from here There to far and wide and this has got to be the worst place ever to make them coffee drink as milk and espresso people you can't get it right I mean I order a medium iced caramel macchiato with an extra shot of espresso and you bring me out a small Steamed milk and espresso no caramel I mean it's ridiculous I even gave it another chance because I figured maybe it was just the people working that day but no I guess since the people working every day and to the management of this place y'all need to get it together there's pictures on the wall of how to make the damn drinks I mean come on A two-year-old can do it it's espresso milk and caramel Jeez and I can't even get a manager to message me back I can't even get the owners of them none of these places to message me back On the freaking actual website complaints This place...