Vicky Bakery Coral Springs — Restaurant in Coral Springs

Usually I don't go out of my way to write bad reviews, but I'm sad to say that the food I received was questionable. I went with my family to get a birthday cake, nothing elaborate just a dessert for the day. The service was good and they even wrote a 21 on the top per request. We kept in in the fridge for no more than 3 hours. When I starting eating it was okay but I couldn't help but think about how using grocery store cake mix would taste better for much cheaper. I got the Oreo cake which I picked specifically because I assumed it would be about as sweet as an Oreo which, compared to most name brand cookies, are pretty mild, similar to dark chocolate. I knew it was going to be sweet but I wasn't prepared for how sweet. People have different tastes I understand, but every part was overwhelmingly sugary. The least sweet part was the actual cake layers, which were still pretty strong but not bad, the inner frosting was stronger but there wasn't much so it balanced alright, the outer frosting however made me nauseous from one bite, which was exacerbated by a stale flavor. The cake is decorated with a few whole Oreo cookies at the top, I wanted to taste as a hopeful palette cleanser but also out of curiosity since it's the part Im familiar with. Just by holding one, it felt exactly as I worried it would: soft. Oreos are made very dry & crunchy, they only ever get soft like that from either humidity, excessive heat or going stale, judging by the taste of the cookie, I'd assume it's the latter and that the sweetness might have came from the sugars sitting for long enough to have them develop as strong as they did. There was no way this happened in the short amount of time it was in our fridge, it was completely boxed even. This cake tasted like my birthday was a week ago. I can only assume it had been old the moment we bought it which is very disappointing, I would've been perfectly fine with waiting a while to get one that tasted at least a little fresher. In the end, its not my intention to insult the owners or staff and wouldn't want to get anyone in trouble on my behalf, but I can't imagine what I received was not what the finished product was supposed to be like, so hopefully management can use this as feedback to deliver customers what is intended.

Thank you,...

So completely disappointed in this location and staff! ESPECIALLY THE CASHIER. We went in on Thursday 4/25/24 at 6:55pm for a coffee and a to go dessert. The gentleman said we were the last customer and locked the door behind us. We stood there for 3 mind while the ashier finished with the other customers in front of us. As we approached our turn she said sorry we are closed and she could not help us and they are closed now. I, of course, said we have been standing here for 5 mins waiting for you to finish with the other people, now it's our turn and we would just like a to go dessert and coffee so we could sit out front of the store at the tables and enjoy our evening. She then proceeded to push a button on the cash register and says see, "its closed" and we can't help you. SO SORRY. WOW! Absolutely ridiculous and poor customer service. YOU CLOSE AT 7PM NOT 6:55! How hard would it be to put a cake in a to go box and a coffee in a to go cup, ring us up all in the time for you are being confrontational with us, we could of been done with the order, paid and left in the time you are refusing to take the order. Poor service. As we left, the gentleman who was very nice, profusely apologized, unlocked the door and let us out at 7pm exactly. WHERE IS THE MANAGEMENT AND...

Disappointed. I've waited so long for this bakery to come a little closer and it let me down. As a local guide, I like to try the different ways to order at restaurants ie: curbside order via their website. That part was smooth even though it missed a cafe con leche I ordered. I arrived and parked right up front. After following directions to let the restaurant know I was there, several minutes passed by. I finally called and a pleasant voice "Logan" answered and said he'd be on his way. I asked for my coffee and he said he didn't see it on my order and sometimes the 'App acts up' . Ok so I leave and thankfully decide to check my order half way home and see that half my order is missing. I turn around and call them to tell them it's missing and he said he'd bring it right out. I pull right back up and wait another several minutes. They forgot about me. I had to call to ask what was going on. Terrible service although Logan himself was nice. Food: I tried one of everything. The croquettes were disappointing. Everything else was ok. I'll make the drive out to Davie location for now on. Moral of the story, after all of this, bringing out that missed coffee to make up for the bad service would have made a disappointed...