Cold Stone Creamery — Restaurant in Coralville

I had the worst experience I ever had at a Cold Stone, and I've come here regularly. I understand it's the summer and there are teens working, but I have never been dumbfounded by responses and seen such carelessness with my order. I ordered the smallest size in a waffle bowl with 3 mixes. When it was handed to me at the register I looked down to see a dab of caramel, a sprinkle of chocolate chips, and half a piece of a graham cracker. All of which were not mixed-in, and the girl that took my order gave me a waffle bowl either with a broken bottom or just pushed the ice cream through it. I don't normally pay in cash but I did and there was no cash at that register so they were doing a lot of running around, completely disorganized, having to look for change for people. I asked for more chocolate chips and caramel since there was literally nothing in my ice cream, the girl finishing ringing me up waved a girl over and explained I wanted more so the girl held my cup and looked at me and asked "Why?". I said I didn't get enough pointing at the ice cream and picked up the waffle bowl to show that there was either no bottom or it was already punctured, and she said I had to pay for more than.

I had waited 10 minutes in a long-line and I didn't want to argue or cause them anymore distress after all that time. When she came back my entire bowl of ice cream was drenched in caramel and a few more chocolate chips were added, and I didn't get another waffle bowl. I paid an extra $2 for something I already paid for and because they kept having to run around for change I didn't want to waste the time of other customers that were waiting to get back 10 cents; additionally, I never received a receipt, not offered one, and did not see one printed so I have no order or transaction #, or card information stored on the store's end to validate my purchase to ask for a refund.

Kinda sucks splurge on ice cream on a hot summer Saturday night only to have teenagers with an attitude, and laziness to...

Hands down the most disgusting experience I’ve ever had anywhere! 08/18/2025, just before 7pm, there was another family in at the same time as ours. They had a nonverbal, autistic son that was overwhelmed and doing his best to self-soothe. The male employee completely gave up on helping them, after being impatient and rude. The attempts to help this family were bare minimum and obvious that they were just trying to get them out of the door. The family paid and left, and then we paid for our order. After we were done paying, the staff went into the back and started laughing and making fun of the young child.

I get having difficult customers, but this customer wasn’t being difficult because they’re a run-of-the mill jerk. Neither the child nor the mother intended nor could help what happened. I get having young employees, but a young person in a customer-facing role should absolutely follow the expectation of, not only good customer service, but just being a good human in general.

I’m making a complaint directly to...

I ordered a 79 cent waffle cone with just chocolate ice cream, no toppings. Get to the register and they hand me a chocolate covered large waffle cone, with 1 scoop of ice cream with peanut butter and reese's cups in it. Whatever I dont care about that because it sounds like it would taste good. I get to the register and they tell me 6$ for it. I ordered a 79 cent item. I argued with the lady who forced me to pay for it after asking what I ordered and me telling her what I actually ordered. She asked the girl who scooped it and she played stupid like she didn't know what I was talking about. Wont be coming back...