Holiday Inn Express & Suites Coralville by IHG — Hotel in Coralville

No matter what I’ve been with IHG for 20 years and I can say I’ve never really had much problems with them. This particular time was a bit different. The hotel itself was fine and it was peaceful and quite and safe. I slept well and relaxed just the same. Main issues with my stay was simply cleanliness. To start the elevator is carpeted and the floor was dirty. It needed to be vacuumed badly. It was that way the whole week I was there. Then some of the residents there didn’t help by leaving empty beer bottles and trash on top of the washing machine outside of the elevator lol...I took the liberty to toss it in the trash can myself. Shrugs. Not the staffs fault cause it happened overnight. But what is the staffs fault was failing to clean and wipe the tables in the room. They had dried cup rings on the wood tables. It’s no way anyone could tell me that room was in order. I had to ask the guy at the front desk to give me a rag and some cleaning spray to wipe the tabletops myself since it was after hours when I arrived and he couldn’t leave the desk. The sham that goes under the mattress was stained with something that looked like dried up fluid of some sort on the side facing the window. The color had a reddish tint to it. Probably some dried up soda or something. The carpet looked like it was spot vacuumed instead of doing the entire floor. I guess they were in a rush. Aside from the cleaning issues the sprinkler above the bed had masking tape on it and it wasn’t functional I assume because it had no sprinkler head. The blackout curtain on the left side had rips and tears in it. It needs to be changed. Outside of that the staff was helpful and friendly and breakfast was fine. Now even though my review was not so good I would still recommend anyone to stay there because it’s Holiday Inn. I love the chain and I’m sure with a little bit of attention those problems can be resolved. If and when I need to return to Iowa City I’ll stay there again. I guess I’ll need to arrive early before the main staff leaves so if I have any issues they can handle it instead me doing...

We are very loyal to the IHG brand. We usually find the rooms to be very comfortable and accommodating for our family of 5. This property was not as family friendly. I booked a room that sleeps 5 (it was the only room left) only to be told I would have to pay a fee to have a cot to truly fit 5 people. Every other Holiday Inn we've stayed at has 5 places to sleep already in the room without having to pay for a 5th. I had communicated with the manager ahead of time and had accepted we'd just have to pay as all other hotels/rooms in the area were booked. The room was nice and clean enough, but we weren't aware there were no sheets in the room for the couch bed until we returned from a football game at 11:30 at night. We tried to call, but the phone wasn't working so we sent our 17 year old down to the desk. He waited around and when no one was at the desk, called us. We finally got the phone to work when he got back upstairs and was told that no one came to the desk. Which wasn't true. I then went down and waited for sheets for the bed. The front desk person told me they don't keep the sheets in the room and you have to ask when we check in. Why would we pay for a rollaway and not use the pull out couch? Keep in mind, I had multiple emails with the hotel before that I had 5 people staying in the room. So at midnight, I was putting sheets on the bed. The next morning, my daughter flushed the toilet and it flooded. It wasn't clogged, the water just wouldn't stop coming out. There was water all over the floor and I called the front desk and let them know (and my husband finally got it to stop) and we threw some towels on it and checked out. I then told the front desk about my frustrations with all the things that had gone wrong and she said she would let the manager know. It's been a week and I've heard nothing. I think at the very least, they could have returned the $15 extra charge on a room we paid twice the amount on than it is normally listed at after we had to put our own sheets on in the middle of the night and clean up a flooded toilet. We will not be back to...

Words cannot express how thrilled I was to win the 1,000,000 points. Our Granddaughter Hayley was getting married August 22, and our families were meeting in Iowa City, IA. My husband Charles Reeder was officiating at Hayley and Brian's wedding and our 4 children and many grandchildren were going to the wedding. In about June I asked our daughter in TN Debbie if she would book the rooms as her husband and her travel with their businesses and she would do fine at it. I believe it was in June or so that Debbie booked all the rooms for our family 8 or 9 rooms and didn't think anything more of it until we got to the hotel. When we first checked in I told my husband that the woman, short blondish hair, at the desk needed PR training. As our family checked in the first thing our Granddaughter Kristin said was that the woman at the desk was so RUDE. Later after they got their rooms they had asked her if they could change rooms because their kids were in the wedding together but couldn't. The next morning since I wake up early I heard all the persons leaving and decided to ask if they could change rooms so I went out to ask her and she treated me awful. She said that the hotel had been booked for 30 days because of the storm and it wasn't possible in her rude offensive manner. I said I thought we had booked in June I thought so we could be together and I told her I would have booked at a different hotel if I knew we would be on almost every floor and since she was so rude I walked away so I wouldn't cry. A number of my family also commented on her attitude.

The hotel was very clean and the cleaning people were very nice. I also wonder how she treats her co-workers who can't complain because of risking their jobs....