Worse experience ever! Joe didn't want to brew any tea for us. He said, "I guess I'll have to make some." I guess we were totally being needy for asking for something to drink. Also, it was an inconvenience to get yellow sweetener. He went to another table to bring me 2 packets. I guess Joe felt rationing was in order. I intended to have more than one glass. He asked if we wanted to eat? We had to wait for him to bring menus for about 10 minutes. If I had known I was going to inconvenience him so much, I would have never bothered to go there. After getting menues, we continued to wait -again. My mom had to wave him down to get his attention to let us order. We ordered and I asked for ice for my hot brewed tea. The bartender ended up bringing me a new glass of ice with tea. Joe nevered returned with tea. Again, we waited. Dinner arrived. We at, with empty glasses again. My mom finally got the bartender's attention to get us drinks. After Joe spent a extremely lengthy time at the pool area- there wasn't anyone at the pool other than Joe. My mom waved Joe down again so my darling friend could ask for desert. You could literally see the disdain on Joe's face at the mere thought of us ordering anything else. When we ordered, it was an instant "we don't have any of that." Then he followed "it's frozen." This was the point of no return for me- I asked Joe if he was having a horrible day. He smiled and laughed at me. I then proceeded to say, I'm serious because you are being a horrible waiter." he continued to laugh at me. I began to text the Hilton rewards number and then realized the absolute disrespect I was receiving from this man. Perhaps my gender or just face was annoying him. I have never experienced this level of disrespect from anyone in the service industry. Avoid Joe...
Read moreWhilst being inticed by the splendour and the grandeur of a false reputation, we chose this establishment to land on our first night in Corpus Christi, TX. Only to experience the expired produce meets the customers before the garbage.
This lettuce in the Ceaser salad was so far past expiry that it wasn’t worthy to be deemed compost. While the lettuce was an attraction for fruit flies, none would brave a landing on it due to its condition. After consuming what few scraps of lettuce showed signs of life, we were finally acknowledged by the bartender who asked us if we were done already. This was our chance to plead our case and we did to no avail. She stated that since we muscled through and ate what we could we were past the threshold of mercy and would not be getting a full refund.
Now I have never had the pleasure to wait on and serve my valued community through the common necessity of food sustenance, I’ll give some advice for what to do when something like this happens. You make it right. If you can’t produce a good product or create a good experience, there is no value to be exchanged.
I would accept an apology and a full refund which would be great. We did have our Bahama Mama refunded which leads me to believe that they realized something was terribly wrong. However, I’m still paying for...
Read moreI'm ONLY giving it 2 stars cause my wife's plate and my kids were good. The lady taking orders and bartending was awesome she made me and my wife 2 drinks and we loved them. Until we got the food. First, it was the ceviche it was hot to the touch, like it's been sitting outside the fridge for some good time it wasn't even close to fresh. Now if you let "raw seafood " get hot it'll grow bacteria quick. Never in my 29yrs have igotten served a hot ceviche ANYWHERE. Decided to leave it and not eat it. Then igot a Mahi Mahi plate, everything looked awesome iwas excited for my plate and as soon as itook a bite it was bitter, and sour. Thought it was cause it was the Lemon Dill Mahi Mahi sauce. But I left it alone and decided to just ask for the check. Got a strong stomach ache, and starting feeling nauseas so ifinally told the waiter and manager about it. The manager must've thought iwas trying to fool them and escape a bill but itold him "idont care about the bill I'll pay for it but ijust want you to know" he decided to try the sauce and just told me with a serious face that they're removing the ceviche appetizer and the Lemon Dill Mahi Mahi. Bad experience in this restaurant for the first time. Bill went from 130 down to 90. Still got a stomach ache as I'm...
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