First time visiting for a last minute dine before we leave Corpus. Sad to say I was disappointed in the service provided by our waitress Bianca. She was not patient and rushing us through our meal constantly reminding us of closing time. My Family had packed their food up feeling the rush, I however continued my meal as it was tacos. She then approached our table asking if she could take my plate. It was obvious I was still eating with a full taco and full side order. I politely stated no and informed her I could bring my plate into the restaurant if she preferred. At that point I had it! We had spent a good amount of money over a bill and to be rushed when we still had sometime before closing time which we were aware of and were not planning on exceeding that time was unacceptable especially in a customer service industry. The service just ruined my overall experience. It's sad to say I was excited to dine here as the lights pulled me in with the nice lighted outside seating. Overall the location and atmosphere is nice. The food quality was good, just a bit cold when we received it but still tasteful and presentation was good. Sorry Fajitaville but the service was just not good. All customers should be treated equally no matter if they are your first or last for the day. Recommendation: Provide a training course or team building in customer service for your servers or in this case server. Because I did enjoy the little bit of food that I ate and the atmosphere, I hope to return in the future maybe with...
Read moreWe were looking forward to our first time dining here. I rarely ever leave a negative review and I wanted so much to enjoy our meal but left disappointed. Went with a family party of 11. It was a hot day so we chose to sit upstairs where there was A/C. We were seated quickly and our larger group accommodated and our drink orders taken with no issues. The table had a nice view of the water and the U.S. Lexington. Unfortunately, the food experience was lacking. Some of our dishes were room temp, aren't fajitas supposed to come out sizzling? I decided to try the fish and chips, instant regret when my dish arrived and I saw the soggy fish and over cooked fries. Two of our orders were incorrect and the solution for one that was ordered with no onion was for them to take it to the kitchen and scrape off the huge pile that was on top. The taste of onions still gets left behind. They didn't bring out tortillas for one order of fajittas so we asked for them, then had to explain later when they tried to charge for "extra" tortillas that were ordered. The table had no silverware and when we asked for some, we were given 2 sets for our large party and told she would bring more that never came. Also, be prepared to pay if you ask for water. On another note, the first level did look nice, picnic tables, swings and a very...
Read moreIf I could rate the food with 0 stars, I would. My husband and I shared the parrillada plate this afternoon during our first visit back since the restaurant reopened. This was honestly one of the worst meals I have had in Corpus in years.
To start, there was no seasoning to the chicken or steak fajita meat, the vegetables had little to no sear/saute to them, and the rice was flavored in such a way that I forced myself to swallow the one bite I took. You can also tell that the chips and tortillas are store bought/mass produced versus an in house preparation that you would expect.
Our server was incredible, and truly understanding of our concerns. However, when we spoke to the general manager, as he was the only manager on duty at the time, he heard us out, but seemed very surprised at our concerns. I can’t complain too much, as he did discount our food by about 20%, but we still walked out paying $50 for food (plate, chips and salsa, two teas, and a house margarita that was mostly sour mix) that was 100% not worth it and made me sick to my stomach.
My hope is that over time they will improve and find a way to increase their quality. I’d like to say we will try again someday, but I don’t feel that it would be an...
Read more