Horrible. The cashier lady was rude; there’s a ton of grounds in my coffee at 7:30AM. She kept getting the kolache/breakfast sandwich order wrong- so when she would repeat the wrong thing I attempted to correct her, then my partner attempted to also communicate she had the wrong item after I walked away to put cream into the coffee. We hoped she knew better than us and pulled the correct item from what the labels on the drawers said - but no. In the shop my partner took a bite and it was the wrong thing. However, when I voiced it out loud and made eye contact with the lady, was ignored. I will say that there were other customers, but after spending $25+ on food and 1 coffee, it’s rude. When I ate my Kolache in the car, there was no cheese or jalapeño, just sausage. The cake donut was overcooked and greasy (which I do like a little more crunch , but I don’t think this was done on purpose). My other donut tasted like it was from the day prior, but the icing was fresh - not a typical Shipleys recipe (I worked at a Shipleys throughout High School and spent many mornings helping the bakers). I’m bummed and miffed enough I’d like to go back and return the other half dozen and untouched cup of liquid grounds we purchased and request a refund. However, I’m just writing this post, getting a new coffee elsewhere and gonna go about my day.
Give your money to other places in town - donuts on Baldwin are always amazing, and the owner is the nicest lady in town. Cc donuts also would be recommended better, and Gates. Shipleys on SS and the one off Staples and Kostoryz(not fixing the...
Read moreAlright so I’ve had a couple of terrible experiences here in the past week. Firstly, I went through the drive thru during the morning and it was pretty cold outside. Since it was 50 degrees and that was too cold I guess, the woman at the drive thru window did not open the window but two inches for her to have her ear out of the window to take my order. She could not hear me and started to get frustrated with me when I had to repeat myself over and over. She did not open the window more than those two inches the entire time. She even got my order wrong and I had to correct her after given my total. When she gave me my receipt to sign, she turned her hand sideways so she could fit the clipboard between the window slit. She even gave me my order without opening the window, she shoved the bags through the hole and she shut the window as soon as I grabbed them. Today, I came inside to order since I was in a hurry. The girl was very rude and not once smiled or had any manners when taking our order. All of the donuts etc. sat on the counter behind the register as we were ordering. As soon as I paid, the girl pulls out her phone (still at the register) and walks off. I have to reach over the counter to get my donuts. She didn’t even say thank you or even offer to hand us our order. I watched that girl do it to the next customer and the woman had to reach over behind the register to get her order. Are...
Read moreHorrible customer service and over priced food and drinks that's not even worth it. We went there today and the Asian lady kept trying to get us to get 1/2 dozen donuts and then she just put in our order before we were done and when we told her we also wanted a large coffee she said there was a $5 limit on cards and we would have to pay $5 to get our $2 coffee - which she said with an attitude. When we told her we weren't going to pay an extra $5 just because she submitted the order before we were done she just walked off. The blonde lady then went and asked someone, I'm assuming the manager, if it would be okay if we just got the coffee without the $5 limit they said yes but the blonde lady was very annoyed with us and it showed. When we asked to speak to the manager she said the manager wasn't there. The coffee wasn't that great, donuts were very stale, and very poor customer service. WILL NOT be...
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