Food quality and price are okay, but the service and line process are horrible. I had previously been going here a fair amount, but i would not recommend it to others.
Recently, I went here when there was only a line of less than five customers. I had to wait for noodles to come out, and was told I would be called when my order was filled. The noodles came, my plate sat there, and customer after customer for almost five minutes was served ahead of me as I stood waiting. I left. I never got my food. The staff here seems grumpy most of the time and I rarely get a smile or any kind of customer service personality.
I credit all this to poor management and training. I would not work here eat here or invest in Panda Express. I went to their main website to make a complaint and it seemed to be written in a different language perhaps and then 'google translated' to English. There was no easy way to submit a complaint without giving them my mailing address. There is too much competition for me to support this type of...
Read moreAs a rule, I enjoy Panda Express, but this one is sub-par. They are consistently out of many items (it's a 10 minute wait on teriyaki chicken or a 5 minute wait on rangoons/spring rolls), regardless of time of day. When they're not out of something, then there's a good chance whatever's ready has been sitting there for too long. I sometimes get Chinese food from Safeway, not because the food is better but just because I know it will be ready and fresh. Parking at this location sucks. The BWW next door tends to fill the lot, leaving little space for Panda...
Read moreI went in asked for a bowl of chow mein i said it loud enough for them to hear me had me repeat my order then asked if I wanted a bag seeing i was carrying my toddler in my arms i said yes. Went to check out and asked where the bag was they rudely said you didn't want one. In a very rude and snippy manner. I let them know yes i did ask for one. People like that should not be allowed to work in customer service or the general public keep your lousy attitude at home or find a job where you don't work with the general...
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