Oregon State University Financial Aid Office — Local services in Corvallis

The Financial Aid Office at Oregon State University has become a complete disappointment. As someone who worked in financial aid at another university, I know what a well-run office looks like—and this is not it. Over the past few years, this office has completely deteriorated.

Trying to get them to call you back? Forget about it. Emails? Don’t expect a timely response, if you get one at all. They’ve dropped the ball on multiple occasions and now expect students to do tasks that most other financial aid offices handle without question. This level of dysfunction is embarrassing for a university of OSU’s stature.

Students deserve far better than this. OSU needs to get its...

I've been trying to get some basic information about one of my student loans for multiple weeks. Each time I speak to someone on the phone they're unable to help me, but agree to follow up and call me back soon. Three people now, none have called me back. None have emailed me. I'll call again today, and explain my situation all over again. If the pattern holds I'll be told they're unable to give me a clear answer and they'll call me back. Forever, ad nauseum, until the heat death of...

When you are finally able get through, they are usually very informative. Unfortunately they rarely answer the phone. I was told a loan would get dispersed on the 18th and so far I haven’t seen a penny. I needed it to pay off spring and register for summer classes but now I’m starting summer behind. I called twice and was put on hold for over an hour with no ability to talk to a human. I would be more understanding if they are just understaffed and...