McDonald's — Restaurant in Costa Mesa

The female crew member wearing the corral pink sweater has an attitude problem as well as lack of professionalism. We went through the drive through on 1/1/20 at 3:24 AM, and from the moment she charged us to when we received our order, the girl was very rude. We asked for ranch and BBQ with our order, which I understand she has to charge for, but the way she went about it was ridiculous. I also asked for ketchup, to which she mumbled a reply. I asked her if she was going to charge for ketchup, since I couldn't understand her comment, and she responded with, "Do you want me to?" That was an unnecessary comment. I told her we did not need her attitude in a calm manner, and she got really upset and kept saying we were giving her attitude. When I checked my order before driving off, the whole bag was a mess. She had stuffed our whole order in one bag. I was missing a cheeseburger which although a small item, it is still something I paid for. I told her about the problem and she requested to see the bag. No problem, I handed it over and she forcefully grabbed it. I asked her to please separate the fries from the food while she went to the kitchen area to get the missing cheeseburger. She ended up tossing the fries in a B bag and making a mess of them. And when she handed the rest of the food, she was still giving us attitude. I asked for her name and she refused to give it, to which I responded she was supposed to be wearing a name tag and she said she refused to give her name. The whole experience was ridiculous. The female crew member made it unnecessarily difficult for herself to perform her job in a courteous and professional manner. I understand the night shift has its difficulties, but she shouldn't take her frustration out on paying customers. There are plenty of other restaurants who will be glad to take my money and provide a better experience than what happened tonight. Not a very good way to start the year off. I was extremely dissatisfied with the service I received tonight. After everything was said and done, my food was cold and disgusting, a total...

I just had one of the most absurd experiences of my life while picking up an order from a restaurant through the drive-thru. I got in line like any normal person would, waited my turn patiently, and when I finally reached the window, expecting to receive the food, I was met with something completely ridiculous. The employee casually informed me that the order wasn’t ready and that I would need to leave the drive-thru, circle around, and get back in line again.

Now, let’s take a moment to appreciate the sheer lunacy of this. Instead of just asking me to pull into a designated waiting spot (which, by the way, is a perfectly reasonable and commonly used solution), they expected me to exit and re-enter the drive-thru line—as if I had nothing better to do with my life than to drive in circles like some kind of lost soul trapped in an endless loop of fast-food purgatory.

But wait, it gets better. When I followed their bizarre instructions and got back in line, I suddenly found myself behind eight other cars. Yes, EIGHT. At this point, I was questioning everything—my patience, my career choices, and even the very fabric of reality. Because tell me, how is it that a company that proudly claims to have made a billion hamburgers over the years still cannot manage to hand over two simple burgers and a drink in a timely manner? Is there some kind of complex alchemy involved in assembling these items? Are they harvesting the potatoes for the fries in real-time? Milking a cow out back for the cheese? What exactly is happening in that kitchen?

Needless to say, this was a complete waste of my time. And as a DoorDash driver, time is money. If this is how this restaurant operates, then I’m strongly considering rejecting any future orders from this location altogether.

So, to all my fellow drivers out there: consider this a warning. If you get a pickup request from 2300 Harbor Blvd, Costa Mesa, CA 92626, just know that you might end up in an endless loop of inefficiency and frustration. Proceed at your own...

Horrible customer service! Let me start off by saying that I am a frequent/loyal customer of this location. I have an autistic 4yr old that is a very picky eater and all he eats is the McDonald’s nuggets, so I go to this location at least twice a day every day and up until now I have not had a bad experience. I also always use the McDonald’s app to order. My whole experience with this store has changed as of tonight. I placed my order as per usual thru the app and when I showed up to pick up my order there is a truck in the drive thru loading or cleaning I’m not sure exactly. I waited 5min and they clearly were not moving so I parked and walked over to the drive thru window with phone in hand to show my mobile order and was greeted by a rude lady waving her hand for me to go away. I showed her my phone and told her I placed an order but that someone was blocking the drive thru but she did not give a damn she then comes to window to tell me they are closed and ran out of food and to contact the app for a refund because she can’t help me. Clearly management needs to better train their employees because if she knew better she would know that the ones that need to issue me the refund is the store. Needless to say to say they lost a customer I will no longer be ordering from them and will be at that particular branch to...