Jimmy John's — Restaurant in Council Bluffs

I went into this Jimmy Johns to pick up something for me and my husband, Rebecca was the cashier she was great and accommodating even though she was new she tried to help, I have a severe dairy and egg allergy and asked if the bread had dairy and egg in it, David the "manager" was irritated and rude and said idk and I asked if he could look for me, he said yeah in 10 min. Rebecca was trying to help and be accommodating she brought the bread box out and let me look at it. The manager could have done the same thing. I just said to David that he should maybe know the major allergens in the bread for people who have food allergies and his response " in the 2 years I have worked here no one has ever asked me" in snark manner. Ok cool thanks! If he is a manager he needs customer service training ASAP! Rebecca...

The other day I had to wake up at 4:45 am for work. I worked several hours and then had a small break to go get food for lunch. Not even realizing what time it was, I drove to this Jimmy Johns and walked in the front door while the two ladies behind the counter stared at me. I stared back, confused. Looked at my watch, it was only 9:30 am 🤦🏻‍♀️ I said sorry and was about to leave but they insisted that I stay and that they could take my order even though they don’t open for another hour. I kept saying that I could leave, but they kept telling me that it was ok and that I could get the food that I came for. Great customer service right there! Absolutely wonderful that they did that for me! Thanks again for the two ladies who opened up the store on 3/31/2022!!...

The worst JJ. Waited almost a half an hour in the drive through for an order made through the app. Once I was at the window to pick up my food I was told they just started working on it and I should drive around back through. When I said I could park and go inside but would not re enter the line I had just waited almost a half hour in, the person at the window acted upset and said never mind just to wait. When I was given the food my drinks were over full and had pop all over the outside of the cups. This proceeded to make a mess all over my car. He did hand me napkins but seems like it was almost on purpose that it was so messy and over full. Either way it’s not hard for me to believe that there are so many one star reviews here. Don’t waste your time...