Baskin-Robbins — Restaurant in Covington

Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders, everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, she responded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. My wife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some other place. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately started smack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". She then turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was my wife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that we waited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you...

I went to the drive-through. I was one of two people in line when I got to the window I went to the drive-through. I was one of two people in line. When I got to the window I was towed my to total I was told my total. The lady then asked me to pull forward to the next window, which is fine that has happened plenty of times before. As I sat there and waited, I thought to myself did they forget about me there was nobody else in the drive-thru only and one other person I could see inside. A different young lady came over to the window after about eight minutes of me sitting at the second window with no worker in sight. she open the window and ask what else from my order I was waiting for and I responded the only item in my order, and then I waited another five minutes to receive my order with a...

Be careful ordering ice cream cakes here. The staff member who took my order tried very hard to ensure she had all the info for the cake I ordered and even called the manager out to verify they had all the info needed. The problem was when I went to pick up my 1/2 sheet cake it was 1/4 of a traditional sheet cake. So buyer beware..the cake was labeled to serve 8-12 (they wrote it on the box) but there was no way that cake would serve that many. When I inquired about it they said that was the time frame I was yo pick up (but they had clearly marked that pick up was at 10am)….long story to say they either don’t know sizes or their sizes are very different that what you have typically gotten when ordering a traditional cake at a bakery…no solution or remedy was offered…very...