Chipotle Mexican Grill — Restaurant in Covington

If I could give ZERO stars I would! I don’t prefer Chipotle at all because I’m more of a “Moe’s” person but Conyers is further out for me so I decided to take the chance… When I really should have just make that drive to Conyers. I ordered through the app for pick up at the window. I was suppose to have a Chicken bowl with EXTRA chicken, Al pastor chicken, EXTRA rice, EXTRA cheese, EXTRA sour cream, and a regular amount of black beans. Two tortilla’s and I asked for two sides of sour cream when I picked my order up. (You would think that would be simple right?) HA! There was a boat load of Al pastor, ONE piece of regular chicken, Bare minimum amount of rice, EXTRA beans, NO cheese, and NO sour cream! I probably had one of the most simplest orders because I don’t get any of the extra veggies or salsas so I’m not understanding HOW!? When I got to the window for my order I asked the young lady for two sides of sour cream, she turned around to her co worker asking her what that was for and had I known the didn’t even put a drop in my bowl I would have SPAZZED and said “she’s giving me the sour cream I asked extra of that y'all were incompetent to read” Something in me said to check it before I pulled off but I wanted to trust that they wouldn’t mess up such a simple order. I got home, took the lid off to see the screwed up order! Luckily I had cheese of my own to put on it, I had to use seasonings for taste.. I go to open the tortillas and sour cream. Tortillas were HARD and there were literally CHUNKS of gunk in my sour cream so I had to pick through it; meat, corn, veggies… Needless to say I ate a total of six bites and threw it away because Chipotle reallyyyy ruined my dinner! I can careless to return to this restaurant because last night...

Got hit with a nasty attitude because I asked for guac without cheese. The guacamole had so much noticeable cheese in it and I’m dairy free. I asked if they had any without and without words, the young girl, with a not so nice attitude, mixed it up and proceeded to put it in the bowl. I tried to explain that guac doesn’t come with cheese in it and I prefer to have guac without cheese in it on my veggie bowl. She attempted to close my bowl but I wasn’t finished with my order. Huffing and puffing she turned to another girl, assuming the manager, and she advised also with an attitude, to grab another guac. Ooop didn’t mean to bother by asking for something to come the way it should. Again, trying to explain why this shouldn’t be an issue if you don’t serve guac with cheese. She got a new guac, and turned around to put it in bowl, put it back and never exchanged a single word with me. Then proceeded to use the remaining guac with cheese mixed in on the next person. The manager ended up apologizing for the attitude but nothing more. No righting the wrong or the girl. Yeaaa it’s a hard no for me chipotle. Do better.

And I can agree with the other reviews, portion size has changed, and not for the better.

If you plan to sit, wash the table yourself. A lady let her kids walk on the table tops and chairs with their...

Man I wish someone had told me that Chipotle had stepped up their game so much. It has become a true gourmet experience.

Don’t let the quirky name of the Chipotlane Drive Thru fool you into expecting a quick and impersonal experience. “The fastest way to get Chipotle?”…Not even close, but the drive thru still has its thrills. As you approach the window, you are greeted by some type of nouveau noir live theater performance. Instead of merely offering a kind greeting and delivering your food in a timely fashion, the performers spend several minutes gazing at you through the pane of the window without actually acknowledging you are there. As you drink in the gripping performance, a question creeps into the back of your mind at a low whisper, “do I even exist?” INCREDIBLE! These are the questions that we get to the bottom of at Chipotle Covington.

Move one bowl here…pick it up, move it over there…look at the overwhelming list of six orders coming from the printer…Wave arm wildly at passing coworker…move the bowl back…The cast perfectly re-enacts the narrative of a ship with no captain.

We did eventually get our food after we were seconds away from calling it a loss…and boy was it just pretty ok. So if you have 90 minutes to spare and are looking to explore the metaphysical, get yourself down to...