Domino's Pizza — Restaurant in Covington

Had another terrible experience at this Dominos pizza. It has been getting worse and worse every month. So at a average of $35 we decided to call after online order and let them know that we’re not expecting extra anything we just want our moneys worth and for it to be hot. The manager said they have a specific amount of ingredients to apply ( portion control ) so obviously over the last 4 months the owner has ordered less portion control to their product. When it arrived it was cold and the “portion control” was down to dough. We called back in disbelief and the manger was to busy to speak with us so a minor who worked the pretended to be a manager until I called him out on it and admitted he wasn’t. Venting my frustration he accused me of maybe threatening him and had it recorded just in case I do. I explained this is called frustration and bad business. I wish they allowed pictures to be put up of the dry cheese less pizza and the dough knots that were just that. No cinnamon sauce what so ever. The sandwiches are always good so I will say that. We ordered from here AT LEAST twice a week stopped and decided to give it one more try. Never again I can waste money on something better than this Dominoes. Very very disappointed for months now many many orders not the first time but was the last...

Do Not Order From this Location.. I refer to my previous review of this business from late August 2021, where a similar incident.

From that review, a Dominos representative did reach out and address my complaint. With such, I decided to give this business another try and today I placed an online delivery order for one pizza along with an order of wings at 5:16 pm.

According to tracking, the order was completed at around 5:40 and not out for delivery until 6:16, one hour later. I reside no more than 5 miles from this location. At 6:40, the dominos tracker showed my order delivered; however, it was not. Attempted to call the business but after waiting on hold for over 10 minutes, I decided to drive to the location.

When I arrived, the manager or staff showed no empathy and offered no apology for the poor service, only cited it will be delivered within the next few minutes as they had a computer issue. I continued to check with my wife while I remained at the business and still was not delivered until 7:10, two hours after order. The manager and staff had nothing apologetic to say and displayed horrible customer service. Never will I EVER...

Ordered a pizza. Said ready in 12 minutes. Arrived at store and saw my order was “complete” on the tracker. Waited 15 minutes for it to be brought out. Ordered curbside delivery bc has dog in car asking with other food items which isn’t a great combination to leave unattended. 🤣 Watched gal bring several items out to a vehicle. She went back in the store then returned to the same vehicle and was handed the order she just delivered. She dropped several items in the gravel lot then picked them up and proceeded to set them on the store counter and open them. Then she closed them up and started looking through other items. I decided to leave because I didn’t want one of them to have been mine. I called the store and explained why I was leaving. They canceled my order and refunded my money. This is the second time they didn’t have my pizza ready even though the tracker said it was. Clearly this location is mismanaged at best. What a cluster. Ordered from Pizza Hut as I left and picked up order immediately. Luckily, PH is right by my house so no additional delay. Lesson learned. Steer clear of Dominos on...