Coffee Rani - Covington — Restaurant in Covington

I stopped into this place for the first time on a weekday morning and while the interiors are nice, the WiFi works, the food was decent and every single employee I encountered (except for one) was pleasant and offered genuine smiles upon passing, clearing the table, etc., I left feeling rather unsettled having been treated rather unkindly by one individual. Having never been and unfamiliar with the offerings, I was hoping for some sort of assistance from the attendant behind the counter as I walked inside. Instead of any sort of assistance or welcoming greeting, I was left feeling inept as my questions regarding food and beverage choices were met with a sense of disgust and annoyance from the woman with a gruff persona taking orders. To be sure, there were no other people in line when I arrived, and so I cannot equate the encounter with my holding up other guests by not already having my order ready to annunciate. First, as I entered and approached the counter, I initiated communication by acknowledging the woman with a friendly “Hello”. In the silence that followed, I asked of the tea options since, as the restaurant name implies and in absence of any wall displayed menu, they had coffee. This triggered what would be the first of many annoyances I seemed to unintentionally bestow upon the order taker. She silently directed me to the large canisters to the left side of the counter where I was, I assume, meant to read each one. I did, and then asked if she knew which ones had caffeine. That triggered annoyance number 2. This question was answered with an aggressive turning of the canisters so she could read some hidden labels, reciting verbally those with and without caffeine. After stating my choice of tea order, she proceeded to give me a total. To which I inquired whether there were, by chance, any hot breakfast options available to order. This triggered annoyance number 3. The response was begrudging and incredulous with a tone of, “Duh, of course we do - what kind a stupid question is that?” At this point, I was directed to a paper menu (Aha!) this would have been helpful sooner, I think. What really struck me was what happened after I ordered and took a seat and observed others beginning to arrive. They were clearly regulars and had a pleasant exchange with the same woman who now seemed to be overly exuding warmth and even going out of the way to loudly offer additional unsolicited pleasantries to other diners who were already present. Ok - so we all have lives and sometimes things happen - perhaps our initial exchange was a matter of bad timing. When it came time to receive my plate, however. the same woman brought it to my table - but with the initial gruff aggression flipped back on. The plate was smacked squarely abruptly down in front of me with a silent, wide-eyed, full face-to-face pause that dripped with attempted intimidation. I ate - and luckily did not directly encounter her again. Another employee kindly asked if I needed anything at some point, and another kindly asked if they could clear my dishes once they were empty. All that to say, since moving to this area recently and often seeing the parking lot full, I have no doubt this place does well - perhaps for the regulars. And perhaps my experience was a one-off or a case of mistaken identity. It won’t be something I’m willing to go back...

Ordered a salad at 11:50 am to go. Approximately 12:20 pm requesting a refund as I have not received my order. I watched people order after me in line and received their order before example a burger , 2 salads etc. The lady who was working behind the deserts counter was rude and told me the average wait is 20 minutes. I informed her I saw people get their order before me who ordered after me. She stated oh they placed their order online or called it in. Before I can tell her that was not the case, she kept getting an attitude and then my salad came up. Even though it came up, instead of being apologetic she kept insisting in a rude and demeanor way average wait for food is 20 minutes. She didn’t take the time to listen. Immediately snapped at me.

Customer Service rude…

Also, I normally eat at the one in Mandeville. I figured since I work in Covington now I can’t go wrong. Well, Mandeville will be the only...

We just moved here about 6 weeks ago and wanted to try, as this place came highly recommended. It was first time there and upon walking in there was no acknowledgment of a hello and or visual cues of how the process worked. The signs were a bit confusing as 1 sign said take out and the other lunch order. It took a moment to figure it out. The customer in front of us was commenting/ complaining about how busy the restaurant appeared. Once getting to the counter again no hello and or acknowledgement just want can we get you? Though even unsure if she was talking to us as it was in passing. We just ordered two lattes. And finally no thank you for your business we will get your order. It was very disappointing as everyone and all the other establishments we have been to this past month, St. John Coffee, Del Porto, to the Cypress Bar, the service has...