Panera Bread — Restaurant in Crescent Springs

I wanted to say that I come here probably twice a week on average. Every time I come to the drive-through myself, I get a bad attitude 90% of the time. I’m never a trouble. I’m always courteous. But I’m treated like I am getting on their nerves by pulling up to the drive-thru. This morning, however, I came across this angel that made my day so much better because of the way she sent me out with good vibes treating me with respect, joy, professionalism, and a smile. It’s not that hard people.Watch Aaliyah, she’s the one I’m speaking of. At the window taking money that’s not an easy job, especially us being female. Our limbs are shorter, but she did not make me feel like a bother. She did not care if I took a moment to wait, she even added extra of what I needed without breaking the rules. So, me being a business owner I have five different places, I think I might come in and steal her and I am not kidding. Good job Aaliyah and somebody else needs to show their accolades because something’s going on in that store. And My husband actually saw it. My theory is that 90% of the time if the whole team is a bad attitude it’s usually their leader and bad management. And he saw the manager. She was a short haired woman with a “ I take no BS attitude.” Extremely unwelcoming, and did not wanna give me 15 seconds to answer a question because again I was bothering her. Those kind of things get said a lot so I wanna make sure Aaliyah, who is the one in 1 million who made my day better just by having a good day herself That needs to be taught if you need a consultant for teamwork please feel free to reach out to me, Suzanna C. I will double your income. You might wanna try your district manager or whoever’s in charge of that to just contact me. I’m gonna leave my email but thank you In advance just for reading this and anything you can do to help with this problem. I actually if you look, I’ve started DoorDash everything because I don’t like the way Im treated there at that location (Cresent Springs, KY)and it messes up my whole day. That’s absolutely unacceptable. BIG UPS FOR...

Incorrect orders and spoiled food. I have frequented this Panera location often, and nearly 9 out of 10 times there is something wrong with my order. I now know to check before leaving the drive-thru so that I don't arrive home either missing an item or with the incorrect item. My salads are always looking and tasting dreary and drab, like they have less than a day left before expiring. I also went through the drive-thru on Friday October 18th at 11:30am. Macaroni and cheese was one of the items I ordered for my young daughter to have after school that day. I immediately put it in the refrigerator when I got home and warmed it up for her later that day. She ate nearly all of it but then told me that it tasted weird the entire time. I took a bite and instantly got a gross, sour, metallic taste in my mouth that lingered for a long time. She started complaining of a stomach ache that lasted all night. Your macaroni and cheese was spoiled and you served it to the public. I will be reporting you to the fda and...

I’ve never been so saddened by or disappointed in customer service in my life. I was in an accident last week and today is my first day out of my house. I am not allowed to put any weight on my leg whatsoever. I was hungry and cooking for myself would mean standing too long so I found a local Panera that had a drive-through and I ordered online and paid in full for my order. When I got to the drive-through “Sarah” said that in no way shape or form was I allowed to pick up my food through the drive-through and that I had to come inside. When I explained that I couldn’t physically do she told me to pull around to the drive-through window. When I got to the window I wasn’t greeted with a “Hi”, “thank you for your order”, “Merry Christmas” or anything. I was handed my bag and told “for future reference you are never ever allowed to do this again. If you order online you must come into the store”. Needless to say, I will never ever eat at Panera again and I would suggest others...