Panera Bread — Restaurant in Crestview

This place has gone massively downhill. I've been attending a weekly meeting at Panera so this review covers the span of several months. EVERY SINGLE TIME they are out of something. No tomatoes, no baguettes or chips for the side (what adult wants a gogurt instead?), they substitute what looks like cheap grocery store bread on sandwiches because they are out of whatever fancy bread is supposed to be on it (and they almost never inform you ahead of time when they are missing or substituting items). One time they had a sign up saying due to an equipment malfunction they had no soup so I'm guessing that means the microwave was broken? I always get the baja chicken bowl and I've asked more than once for no onions and they always tell me it can't be done. It can be done online, and the way it is piled in the bowl it clearly didn't come out of a premixed bag - do they just not know how to enter it in the system? Once, we asked for Splenda and an employee told us they would bring it in a minute but then she never did. So we asked again and she said it should be by the coffee. When we explained we had already checked by the coffee, she came to look and then said they must be out. We asked her to double-check and she immediately found a huge box-full under the counter. Another time the tea dispenser was full of water because they were out of tea? Once, the green tea and lemonade dispensers were empty and the drinks had been poured into giant open containers that were left sitting on the counter. Customers had to reach over them to reach the straws and lids. 10 minutes later, the containers were gone and the dispensers were full so I'm assuming someone was cleaning the tanks, had stopped for a while to take orders, and then returned and dumped them back in after everyone had been moving around the open containers? Even getting someone to take your order can be difficult - we once waited 5 minutes, then poked our head into the kitchen to ask and the manager told us he was busy helping the crew catch up and that we'd have to wait or use the kiosk. The only reason we've continued to come back is the atmosphere is quiet and open enough to have our meeting comfortably. But we're wrapping up now and I'm glad I won't have to go back to that...

I had never really had any issues with anything at this location before, but recently we've had orders that haven't been filled correctly. The first time I placed an order through the drive-thru and realized after I got home that they didn't put chicken on a salad that was supposed to have chicken. I called to complain and the next visit they gave me chicken on my salad with no charge. I then placed an online order customizing a salad asking for them to keep the pecans off of the salad my son wanted, but when he went to eat it, there was plenty of pecans on it. Called to complain again and was told they would give us something on the next visit. Tonight was that "next" visit. We went inside purposely to speak to the manager about the issue with the last order. She said she didn't know anything about it and reluctantly gave us a free cookie. We then ordered a Chicken Cobb Salad with avocado but was told that they no longer have it on the menu. They replaced it with a Green Goddess Cobb Salad. I went ahead and ordered that with modifications but they left off the avocado and gave us the wrong dressing. On the Strawberry Poppyseed and Chicken salad we ordered, the chicken was missing and there was hardly any strawberries. I love Panera but when you pay the high prices for the food, you expect your order to be correct. I'm not sure if they have new management at this location or new crew in the kitchen, but if they want us to keep coming back, they'd better get things together. I am getting tired of calling to complain about a mistake each time we pick...

Wow. Let me preface this by saying, until literally recently, I have been in love with y'alls store. So when I attempted to order thru doordash, it got cancelled because doordash was having issues with you. Then I ordered thru your website (but you had Doordash deliver it?? but doordash couldn't get the order placed??), ordered my usual breakfast sandwich I adore. Recieved all items, those that were hot were, those that were cold were.....however: you literally just sent me a sandwich with BROWN AVOCADO...brown fam. not striations of brown, the whole little 2.5 bits of avocado you sent were not even remotely green. DO I expect perfect slices; well you do pride yourself on quality of items, so yes at least insofar as NOT BEING BROWN. someone should check expiration dates on food and give the walkin a good cleaning... humans eat with their eyes and nose. If it don't look good or smell good, we usually do not eat it.. yogurt was good. salad was ok, again superlative ingredients is why you charge so much, so check your produce/walkin. mNc was good. (is that premade and you just throw it in a warming vat? i mean its good.. can i get a bag for my freezer?) Dudes.. come on.. don't be like...