Staples — Local services in Crestview

Yesterday, I used the self-service copier to scan some medical documents. At the print shop, I faced a pricing issue that needed addressing. I was quoted $0.30 per scanned page during a phone call on Wednesday, but when I checked out, I was charged $0.60 per page. When I questioned the staff member, he provided an explanation about hard copy printing that didn't align with the earlier quote. Your business needs to provide consistent and transparent pricing to avoid customer frustration. I expect better clarity in the future.

Customers, please be aware that staff members are upcharging for printing and scanning. What is the purpose of this? Does this create a better bonus program for management or are employees stealing out of the cash register?

Management should make me whole and give me a 50% refund on my scanning purchase. I feel as though...

I had an absolutely wonderful experience at the Staples Printing Department thanks to Braxton! I came in on a tight time frame needing help with printing my daughter’s graduation announcements, and Braxton went above and beyond to assist me. He treated my project with the utmost importance, as if it were his own, and his professionalism and attention to detail were truly impressive.

Not only did he help me get everything printed beautifully and efficiently, but his kind attitude and genuine care made the entire process smooth and stress-free. It’s rare to find customer service like this—Braxton is a true gem and an asset to the Staples team. Thank you again for making this special moment even...

This is NOT towards the Staples of Crestview, my grievances are with whatever Copy & Print department the 1-800 # gets you to. I ordered holiday cards through them December 4TH, and they aren't arriving until December 23RD! They didn't tell me how long it was going to take or even offer me different shipping options. They are a bunch of knit wits if they think that it is acceptable to advertise Holiday cards and not get them to you in time to send out for the HOLIDAYS. I paid $11 for shipping and by the time I get them, they will be USELESS. Don't deal with their corporate people, and I will be going through Office Depot/Max in general...