from Chan Bakeshop — Restaurant in Cromwell

I went on a Saturday morning. The line was about 4 or 5 people ahead of me. The staff seemed overwhelmed and confused because it took 30 minutes to get through those 5 people and for them to take my order.

As for the pastries themselves, most stuff was sold out. We tried a donut which was delicious but stale which suggests they do all the baking in the morning, so items aren’t made fresh throughout the day. While the donut was tasty it wasn’t particularly exceptional. There are other places in the area you can get a better donut. I also tried the Heath Bar cookie which was bland and underbaked.

I was really excited about this place but found it to be very disappointing. I’d like to try the breakfast sandwiches but the open time is too late for many of the businesses in the nearby industrial park. They all go in between 6 and 7 am, but the bakery opens at 7 am which is too late for a breakfast spot.

Reply: I went to the bakeshop on Berlin Rd in Cromwell. Is there another location?

Yes, 9 AM opening makes sense on a Saturday. I was referring to midweek, since you open at 7 am, that's a bit late for breakfast before work.

I went on a Saturday at around 11 am, and many of the pastries were sold out. Not sure what else to add there.

I waited behind 4-5 people, the employees looked frustrated and confused. I waited 30 minutes. Again, not sure what else to add there.

I had a glazed donut. Unless you took it off the menu, you do make donuts.

I also had an underbaked bland heath bar cookie. Again, not sure if you took it off your menu, but I definitely had one at this address on a Saturday morning.

My last paragraph is very clear. The nearby industrial park businesses open at 7. Your shop opens at 7 am. Ergo, it isn't open early enough to get breakfast in.

Thanks for...

Delicious, unique options, all homemade by the lovely owner and baker Chan and her staff. She and her staff made us feel so welcome, and told us all about the interesting options and delightful specialties. They freshly bake all pastries every morning, many of which are some of the best I’ve tasted. We tried a milk donut filled with custard and strawberries and a pandan tarte, both were amazing and well worth the price. They also offer breakfast and lunch options, both of which we tried and were happily surprised by the generous portions and amazing flavors. They also give away samples for customers to try, which is what sold us on the pandan tart, and we each got coffees with their tasty homemade flavors. I’d recommend brown butter cookie:) everything was prepared within 10-15 minutes and we sat in their beautiful seating area for over an hour just enjoying our food. I’d highly recommend this place to any local customers, it’s so much nicer than any other chain coffee spot around and well worth it to support this beautiful and unique...

I’ve been looking forward to this place opening up for a while, and I must confess to being of the crowd who thought this was going to be a Chinese-style bakery with buns and pastries, and was initially disappointed to see this was not the case.

That being said, Chan’s blew all of my forgone expectations out of the water!! Asian fusion was the name of the game with both their sweets and savory breads (both made in house each day), and those that we tried did not disappoint in the least bit.

I highly, HIGHLY recommend the fried chicken sandwich which featured the softest, juiciest, and crunchiest chicken I’ve ever had in CT, and that’s not an exaggeration. Accessorized with bacon strips, greens, and crunchy red cabbage strips, I ended up sandwiching it on the focaccia bread which was the perfect complement to the variety of textures already present. The special blend of tangy sauces was the best little bow on top, and I hope more people end up loving it like me and my...