Lorenzo’s Pizza and Martini Lounge — Restaurant in Cromwell

Unfortunately, I have to change my previously positive review to a negative one. This was our third time here and we received very poor service as soon as we walked in the door. We walked in, the bar had a good number of people, and there was another group of regulars in a booth. I wouldn’t consider it busy at all. This was around 5pm. There was no one at the stand, but a woman started to back out of the kitchen. She stopped in the kitchen doorway, and proceeded to text for a few minutes while we stood and waited at the stand. When she finally approached, she gave no acknowledgement or apology for the wait. Then, at EVERY possible moment, we were left waiting. Left waiting for beer refills, very long wait for a single appetizer, another long wait for a single pizza, a long wait for a box that she asked if we needed TWICE because she forgot, and the bill we asked for twice. Then there were two special occasions. We waited so long for a beer that an older woman came up, asked if we ordered another, we told her yes, and she went back and said something to the waitress. Then we were left waiting for a dessert menu. When we got the menu, we put in two orders. She comes back with a single plate a while later and says something along the lines of “sorry we’re out of the cheesecake, want something else?” At this point, I have my dessert melting while we wait for another dessert for my fiancé. We never asked for anything taken off. She did take off two of the three beers, but those were already discounted so it was only $8 off the bill plus we then waited another long while for her to come take our credit card. We were there for 2 hours for 3 beers, an app, a pizza, and dessert. For reference, we are out of every restaurant within an hour. And our waters never got refills. And while we waited, we consistently watched the group of regulars get martinis from the same waitress with little wait at all. I guess you have to serve the “big...

First time trying this spot. We grabbed a medium pie to-go for the first time last weekend. Ordered a half cheese half pepperoni and cherry pepper pie. The location was fine, nice little crowd of people on a weekend evening. The host was very nice and helped me as soon as I walked in. The Pie was nice and warm.

When I got home we unboxed the pie. The results on a 1 to 10 scale are about a 6.8. The temperature was great, the pie was cooked well and had a nice crisp to it. I couldn’t figure out what if the pie wanted to be a greek style pie or Apizza! Not thin enough to be apizza but thick and the consistency of a greek style pie. The toppings were on the light side, rhetorical cherry peppers were cut smaller than i’m used to and the sauce had a little kick to it. I enjoyed the pie and everything tasted fine but, when comparing this to the other major pizza spots throughout CT, this wouldn’t be our first place we recommended for Pizza.

The establishment was clean and the help was friendly. Prices are reasonable and they offer a full menu. Out of curiosity, I would like to come back again to try the food. Nice local...

I'm new to the area, 2nd time getting pizza from here. Very happy the 1st time. Called in the order this time. After repeating the order to the woman on the phone for a large cheese and small sausage pizza I was told 40 min. Got there and only 2 ppl at the bar and no one for take out. Pizza was getting cold by then and they made a pepperoni instead of sausage. I'm currently working in the restaurant industry and understand that mistakes happen but when the manager was alerted to the situation he brushed past me without saying a word, which I thought was weird since I had just introduced myself as a new customer the 1st time I came in. Could have literally said anything to me to make the situation better but just went out for a smoke. So Instead of 2 hot pizzas I left with one room temp one and the feeling that my business was not appreciated. 1 star for service for the one polite female employee who actually...