Chipotle Mexican Grill — Restaurant in Cross Roads

As a regular at this Chipotle, I am absolutely stunned by how poorly my visit went today. To start, when I pulled into the parking lot there was a group of kids riding a dirt bike right in front of the restaurant. That was only the beginning. We walk in and the young woman behind the register was practically shouting across the restaurant to one of the kids in that same group. It was obvious she knew them, it felt like I had walked into a social gathering, not a place of business. I’ve worked in customer service, so I know how important it is to maintain professionalism, and this was not it. Then came the food. The beans and queso were so dried out, it was disgusting, I’ve never seen anything like that at any other Chipotle location. Also, there were no fajita veggies available at 8 PM, even though the restaurant stays open until 11. The only person who seemed to have any sense was a young man wearing glasses. He told the cook to stop burning the beans, and then he grabbed some normal edible ones from the to go station area. But the real tipping point was when we left. The same group of kids, riding the bike, HIT MY CAR. I had to call the cops due to the damage caused. This is beyond frustrating. I should never have to deal with this kind of nonsense just to get a meal. This experience was completely unacceptable. Where is management in all of this? Employees should not be allowing their friends to cause chaos right outside the restaurant. It's not only disruptive, but disrespectful to paying customers! I will NEVER return to this location, and I would highly recommend anyone reading this...

This location just opened up 7 mins from me. I was so happy but they need to hire people that want to work. Went about two weeks ago let’s say they are understaffed at the food line. The first little girl that served us moves extremely slow and there was only about five people in there waiting and they were getting impatient because we had bee standing there for a while. They didn’t have chips pre bagged and a menu item that was supposed to be up front was only at the pick up window. So then I went yesterday before I could even step foot in the door there was another young lady screaming what can I get you while I was at the door? I was even at the counter yet. I proceeded walking up and said a bowl extra white rice she completely ignored me then I itsaid light pinto she again deflected my response double chicken wasn’t double I said double corn she gave me one scoop. Extra sour cream she literally slapped one scoop on one side of the bowl and then I said extra lettuce she proceeds… to scoop up a handful the lettuce and drops it everywhere on the counter and missed my bowl. Slid my food with a nasty attitude rolled her eyes and kept going. When I say they are so RUDE luckily I kept my composure and proceeded to check out oh fyi both times I went no vinaigrette and they did not have utensils. I always say if you don’t like your job you don’t have to work there there is a thing called free will. Chipotle please train your workers to have good customer service and good attitudes. This so far is a...

Unfortunately this location has been so disappointing, the staff and the service it’s terrible, I been here three times and they naver have any food prepare on the line, the boy that helped me today, it took him about 10mins to serve me and there was no line, it was 7pm and they all looked like they were just ready to clock out, mind you this place closes at 11pm, when I asked for grilled veggies, he said it takes two hours to prepare and I know he was lying bc the last time the lady that helped me threw veggies to cook and they were ready in less than 10mins, I didn’t mind waiting that time, but this time he didn’t even want to even get veggies from the from the TO GO LINE either, very disappointed, after he finished with me, he than walks away and doesn’t even bother to check me out, he was alone in the line while others just look around, Why would I pay for a meal when As costumer they make you feel like I’m just bothering his precious time there bc they don’t wanna work the line. Maybe try hiring ppl that actually want to work and not these teenagers that are there just for a summer part time job and a check. I seen this locations has gotten plenty of bad reviews and that is never a good thing. DO...