Palio's Pizza Cafe Crossroads — Restaurant in Cross Roads

I go into nit-picky depth here so I'll say up front, THE PIZZA WAS TASTY. Thin crust BBQ Chicken with tortilla strips. The medium is cut into 12 little squares. It was enough for 2 and a little left-over. Our service was not great, however. The girl who waited on us did a literal drive-by to drop off our pizza, and it wasn't busy. She never asked if we needed anything, but instead, plopped our pie on the table with a scowl, and dashed away, tray still spinning. Then she resumed cuttin' up in the kitchen with her friends. This was our first Palio's experience. I honestly thought it was an independent restaurant, so my expectations were probably unreasonably high. The exterior is so nice and has tinted windows, I was expecting a Greek/Mediterranean little place with cloth napkins and real menus. Obviously that's not what Palio's is, so I'll try to separate that from my experience. You order up front, like Newk's or Panera, and receive a number for your table. The menu was a big chalk wall with a Wylie Coyote drawing. I honestly had a hard time finding the pizza options but apparently there were paper menus at the counter. The staff up front was friendly and welcoming. The interior of the restaurant seems conflicted to me. The atmosphere is reminiscent of Cici's: Scooby Doo on one TV, baseball on another. 2 of the 3 TVs were in Spanish. The decor feels somewhere between Carino's and McAlister's. French posters are on the walls, there is nice paint and stained wainscoting. The booths are relatively comfortable except for how shallow the cushions are, you can feel the wood underneath. The light fixtures range from Mason jars to assorted glass bulbs. Paper napkins. Overall, not what we expected, and probably won't be headed back there, but like I said, the...

I enjoy eating here so much and I absolutely love that they offer their own delivery without having to go through third party delivery services. I always order their Personal pizzas, pastas, salads and deserts. However, tonight I placed an order through delivery at 6:30PM and my order was never delivered. When I contacted the restaurant at 7:40PM, they informed me, “ my food just left with the delivery driver and is on its way.” Their restaurant is 15-20 minutes away from my house but I’m a nurse and running late home and needed to provide a quick meal to my family. I waited until 8:05PM to call them back to inform them our order has yet to be received. They told me that the delivery driver states, “My order was dropped off a long time ago.” It was not. Maybe it was the slight accusation and tone for me? But it definitely put me off. I have a ring doorbell, it records all motion.. it’s now 8:30PM and Not a soul for two hours. By this time I’m regretting not driving the extra 20 minutes out of my way to pick it up or spend the extra time to go grocery shopping, my babies are hungry! It’s not like this would be their first time to this location, I’ve ordered food from this location multiple times and have spent hundred of dollars on my meal and they’ve delivered with no issues. I have still yet to receive my order and they close in 20 minutes at 9PM.

Edited: Meals received and ordered from them again a 2 weeks later...

It's just OK pizza, not bad, not great. The first time I ordered, my canned soda was warm. I noted this on the next order and it was more or less room temperature. I noticed after the fact they called and left a voicemail explaining they saw the note but do not refrigerate their soda. That was very funny to me. I am not mad, just confused. It gets to 110 degrees out here and they don't have cold drinks? What has America come to?! haha... It was nice they called I guess. Weird! (ps - unless it's Sicilian or something, only uncultured people cut pizza into squares.. that's just wrong. lol)

Above is what I experienced ordering delivery. The one time I went into this place, I ordered the simplest cheese pizza one could think of and the girl at the register was confused by what I said. While I was waiting, this one guy behind the counter with glasses would not stop staring at me like a creep. It went on for so long I had to get up and walk around the place. I would say he was staring hard for like 30 agonizing seconds. Whoever this guy is needs to be watched. When I finally got the pizza back to the car it smelled like soap and garbage, overcooked and the cheese slid off the dough like a scab.

Never...