Starbucks — Restaurant in Crowley

I have been going to and enjoying Starbuck for over 15 years and I had by far the worst experience I have ever had at any location anywhere by far. One of the reasons I'm willing to spend more on a cup of coffee is because I have always gotten great customer service from west coast to my local location in Denton off loop 288 which could defiantly teach the Crowley location a thing or two of proper customer service! I was so displeased I was talking to server at a restaurant I ate at that evening and she knew exactly what location is was telling her about and informed me it was a new franchise location she thought.. wow! I wonder how long this location will make it or continue to hurt the great reputation Starbucks has worked so hard to establish over the years of outstanding customer service across the country! The young lady that took my order that asked if I wanted something different than what I order to the young man that tried to charge more after I had told them both twice no I want what I order everyday from my local store! I WILL NEVER GO O THIS LOCATION AGAIN PERIOD! Hello Dunkin Donuts! I hope the Starbucks corp catches wind of a beyond displeased customer! If not it wont take long for this poorly ran location to cut their own throat by horrible customer service!...

Unfortunately I had one of the worst customer service experiences here this morning. The drive through order screen was broken when I pulled up and when I stopped at the order screen no one came on over the speaker. There is no sign or anything to let customers know what is going on, so using my context clues I pulled forward to order at the window after a minute of waiting. When I get to the window there is a woman in glasses and a red shirt along with a sweet girl with dark hair working the window. I politely say that the screen was off and I didn’t hear anything over the speaker when I waited so I just pulled forward to the window. The woman in the red shirt very rudely told me that the screen was down and that I should have waited at the screen to order. I apologized and said I didn’t know and she rolled her eyes at me and continued to be very rude the rest of the interaction. I have been a waitress for years and currently work as a receptionist so I understand having a bad day but this goes way beyond being a little stressed. So disappointed, I will be not be going back. I wish I would have asked for her name or been able to see her name tag because I would have absolutely been calling the store to...

As a daily customer I will say that this location is usually great. Today I order two Trenta iced teas not diluted. When we got the teas they were over an inch from being full I asked Nicole if she could top them off, if they are that low I could have ordered a Venti. With an attitude she takes both and fills them with water.(defeats the point of me ordering NOT DILUTED) with the cups dripping with foam and tea while walking to the window the girl who initially made the drinks says something to her and she responds with "SHE SAID SHE SHOULD HAVE ORDERED A VENTI" she gives a minimal attempt at wiping the cups off and tries to hand them to me I asked her to wipe them and I get even more of an attitude from Nicole. I ask the managers name she very sarcastically tells me Travis! At this point I realize she never gave me a receipt so I inconvience her greatly by asking for my receipt. She holds it out and says in her ever so unpleasant tone have a great day. As if she dismissing me. I call ask for the managers name, I was told Travis again, I ask when he will be in and get oh hes not here till after next week. Super disappointed in the lack of customer service today and my tea that tastes...