Refresh By Ekkamai — Restaurant in Culver City

Awful!! I had the Thai ice tea Boba. They put a quarter inch amount of Boba in a tall plastic glass.. Then they put in.powered tea, and water. then they added a white powder with sugar. . Next they sealed and put it on a machine that was extremely similar to one's that shakes paint cans. It tasted very bland and watery. It was upsetting really. No condensed milk. Barely any tapioca balls. Horrible. ADDING TO MY REVIEW TODAY 11 5 2021. HERE IS WHAT THE OWNER ANSWERED ME:

Hello Patricia, sorry you didn't like your Thai Iced Tea. Our shop is 30% less sweet than other shops and our Thai Tea is about half as sweet as our restaurant next door. Thai tea actually does not contain condensed milk, at our restaurant we use half and half and it's about as sweet as syrup. At our tea shop we use a non-dairy creamer, it does not contain sugar. We could have easily fixed this for you by adding more sugar if you would have simply let us know. There are super sweet shops that give you tons of boba and extremely sweet drinks. Our shop is more for the tea aficionados that prefer their drinks less sweet. But we can easily make drinks more sweet. But help us and other businesses out next time by letting us know you had a problem before you write a 1 star review, it could have been easily fixed.

HERE IS MY ANSWER:

1. I told the young woman at the counter that I did not like it and why. Then I said exactly this, "Can you fix this for me?" SHE SAID NO! because there was a formula for the machine and it was IMPOSSIBLE!!!! So, I left it almost untouched on the counter and I left. She did not care at all.
2. It is an insult to label me as someone who is not a " Tea Aficionado" because I did not like your machine formulated and made tea. Your comment epitomizes your problem. It's not me, it's the customer! Saying that your tea would please a tea aficionado is like saying that a steak aficionado would be just as content with a meal from "Steak n Shake," as they would be from "Ruth's Chris Steak House". Please!!

You do not read carefully. I did not say it was not sweet enough, did I? I said it was bland. Actually it was very sweet, but thin and watery. What I should have mentioned is that it did not not have the richness of flavor that is usual in Thai iced tea.

You wrote this oxymoron: "we use half and half"... and "At our tea shop we use a non-dairy creamer" Huh? Half and half IS a dairy product (which is not sweet btw). Duh!! . And you are delusional, if you believe your fast food Boba and other foods a "Tea Shop".

The recipe that you claim is "authentic". Delusional again if not just lying. Look up any AUTHENTIC Southeast Asia recipe that is used in the US!! I did and they say ,. "Similar to hot Thai tea, real Thai iced tea is a mix of black tea, spices, sugar, SWEETENED CONDENSED MILK AND EVAPORATED MILK .

You, the owner, are very confused. Why not post that your tea's are healthier than the average tea. Maybe people who are extra careful about their health would choose your place over others? Who knows? But, I am 67, am thin and eat good things in moderation.

Picture 1-Me- normal person Picture 2. Notice how few Tapioca pearls there are compared to the average. Picture 3 Notice the counter etc and see that it is not a tea house. Picture 4 Notice the dead bee in the bottom of the drink posted by another customer. Picture 5 What a good Boba looks like. Notice the many pearls and...

I give it 2 stars because me and my daughter had to wait outside after we ordered her drink and it was cold outside the only customers were me and my daughter she got the mango green tea boba it was ok mostly tasted like black tea only nothing like mango probably never going to go back there again other than that the place looked clean

This is me replying to owner we ordered the boba green tea mango yesterday Thursday evening around 6 pm and we do not need a refund and there should be signs in your tea place letting customers know after ordering during the pandemic to wait outside for your order to be more professional and not make customers feel weird to be told go wait outside kinda sounds rude we did go in with our mask on and left it on the whole time even while we waited outside and you should go test out the flavors of your teas see if the flavors taste as they’re supposed to you should always put yourself in the customers place how you would want to be treated as a customer and how you would want to teas to taste like and I only left 2 stars to be honest how I felt as a customer and I also say put signs to wait outside you were our second choice of place to get boba tea the first choice there was no parking at the tea place and we also saw a couple of customers waiting in the tea place about a group of 5 people customers waiting inside for...

Best. Bubble. Tea. In. LA. We used to bounce from place to place trying bubble tea until we found Refresh! Just so you know, this is the freshest tea you will taste! You can tell it's not powder and/or loaded with sugar. Though the passion fruit black tea is very good, my go-to is black milk tea with boba. There are other additional toppings you can add to your drink and you can also adjust the amount of ice (i.e. regular, less, etc.). If you're in the mood for baked good, try their amazing chocolate chip cookies! In addition to offering phenomenal products, Refresh is a small business and the owners are awesome. When you factor in all of the above, not sure what else you...