Stars and Strikes — Restaurant in Cumming

Stars and Strikes Family Entertainment is a top-notch destination for fun and excitement, perfect for families, friends, and groups looking to enjoy a variety of activities under one roof.

Entertainment Options: Stars and Strikes offers a wide array of entertainment options that cater to all age groups. Their state-of-the-art bowling alleys are a major highlight, featuring modern lanes and scoring systems that make the game enjoyable for both beginners and seasoned bowlers. In addition to bowling, there are arcade games, laser tag, bumper cars, and a variety of other interactive games that keep everyone entertained.

Arcade and Games: The arcade area is packed with the latest video games, classic arcade favorites, and ticket redemption games. This variety ensures that there's something for everyone, from young kids to adults. The games are well-maintained, and the staff is always on hand to help with any issues.

Laser Tag and Bumper Cars: For those seeking a bit more adventure, the laser tag arena provides an exhilarating experience with its maze-like structure and immersive environment. The bumper cars add another layer of fun, allowing visitors to engage in friendly competition.

Food and Drink: Stars and Strikes also features a restaurant and bar area, offering a variety of food options from pizzas and burgers to more substantial meals. The food is reasonably priced and delicious, making it a great spot to take a break between activities. The bar area serves a good selection of beverages, including soft drinks, beers, and cocktails.

Party and Event Hosting: This venue is also known for hosting birthday parties, corporate events, and group gatherings. Their party packages are well-organized, providing dedicated party hosts, food, drinks, and access to various activities. This makes it a hassle-free option for parents and organizers looking to celebrate special occasions.

Cleanliness and Safety: Stars and Strikes places a high emphasis on cleanliness and safety. The facility is clean and well-kept, and the staff is attentive to ensuring that all areas, especially high-touch surfaces and game equipment, are...

The venue and entertainment/activities are just fine, but the service is extremely poor. Before a group of my friends went, I researched all of the fees and costs associated with playing games there. We were primarily interested in playing laser tag so I weighed the single-game cost against the unlimited cost, as well as the Tuesday Special. The Unlimited Laser Tag was $21.49. However, on Tuesdays, they run a special that offers unlimited bowling and video games for $10.99 each. It also offers unlimited laser tag and bumper cars for only an additional $5.99.

So when we arrived at the bowling alley, one of our friends had already checked out and had gotten the $10.99+$5.99 special for unlimited bowling and laser tag.

The rest of us went to check out and it was very frustrating. At first, the guy at the counter acted like he had no idea what I was talking about and wanted us to pay the $21.49 for laser tag ONLY. I showed him the Tuesday Special on the website, but he still didn’t believe that there was a special. He kind of milled around and didn’t seem to know what he was doing. I then showed him the receipt that our friend had received, and he said he would have to check with his manager... but he clearly didn’t want to (he didn’t even move until said “yeah, that would be great!”). He then spent about 10 minutes or so wandering around the bowling alley trying to find his manager, before returning and telling us that it would be $21.49 and that whoever had honored the special offer for our friend had messed up.

Yes, it’s only a few dollars, but with a group it adds up. Also, his behavior was unprofessional at best, as he seemed to be lazy and uncaring. If the deal is on the website (and offered at this location, and there’s no reason that Tuesday, January 5th would fall under the “black out dates”), then the employees should honor it. Even if they give us the deal and then change the website, it is really poor service to bring customers in under the pretense that they will only have to pay one amount and then you pretend that deal never even existed (even though you gave it to another customer...

I spent yesterday's evening at Stars and Strikes with my two kids. We had a very nice hour at the bowling alley. Lane 22 had some problems, which were fixed promptly and relocated to lane 21. The entire staff of bowling alley were accomodating and kind. Kara provided very good food and excellent service. We wanted to play air hockey, but puck was missing and had to wait over 10 minutes for someone to help us. I waited at the ticket counter for a while and went around to find someone else without seeing another employee at the arcade area. Later on, waiting back at ticket counter, another employee came to tell us that nothing could be done until the next day. We went to play basketball hoops to find a ball missing in the middle of my daughter's game, cought on the roof of clown throwing game. Knowing of limited help in the area, I went to retrieve it and a young lady, who I recognized as the person who delivered our food, came very aggresively to tell me not to do it, when I explained the situation she cut me off to say that I needed to find someone and I did not, while staring. I told her that she needed to go. She sent a person from the kitchen, whom I thought was a supervisor, to confront again asking me if I told her to get out of my face. I clarified and explained what really took place and at that point I needed to make a complaint. I asked for manager's name and he did not tell me. When I asked him to call him, he told me to go find him. I believe the employee's name of original exchange was Gaby. I had to find Ryan on my own, who listened carefully and told me that going on my own to get ball is something they ask customers not to do. He addresed issue with employee right away, according to my younger son. Tone matters! I understood employee's youth, but approach was too aggressive and sending another confrontational employee made it very unpleasant. Your place is an institution in our community, so please preserve standards...