Subway — Restaurant in Cypress

I recently visited this Subway location in need of an urgent restroom break. Despite being a loyal Subway customer, I was told that I could only use the restroom if I made a purchase that day.

Understanding their policy, finally I agreed to buy a bag of chips, but instead of serving me with basic courtesy, the staff rudely asked me to leave.

I was shocked by their complete lack of compassion and customer service. When I called 911 to understand my rights, the officer confirmed that the owner could refuse me access, but it's disheartening that a Subway franchise would treat its customers with such disrespect.

I strongly advise others to avoid this store. It’s unacceptable to treat customers so poorly, especially in emergency situations.

If you're looking for basic decency and respect, I suggest you find another Subway or restaurant where...

Came in with one person ahead of me, when employee gets to me I ask if I could get foot long on 9 grain wheat. Tries to look around selections of bread and says sorry we only have white left. He knew there was only white left because of the customer ahead of me but still tried to act like he wasnt aware. I tell him not toasted and to go. He rings it up so that its for dine in and I get charged tax.

PSA: If its a cold meat sandwhich and you dont get it toasted and have it to go, they can not charge you tax. Subways went through a class action...

I came here at 10am as the store hours is open at 10am on Sundays and they haven’t even come to open the store. I’ve been already waiting for 15 minutes. Who knows how much longer I’m going to have to wait. I called the store number and some guy picked up I told him I’ve been waiting outside the store and he says “no” and ends my call. This is extremely unprofessional and you should just close your business in my opinion if this is how you are going to treat your customers. Completely...