Cold Stone Creamery — Restaurant in Cypress

The ice cream is delicious. My issue is with an employee. She’s tall with curly/full hair. Both times same employee was present. She’s more concerned with making waffle bowls (both visits), than helping customers. She is doesn’t seem interested in making the ice cream or customers happiness. Tonight, I had asked for a large. After mixing the ice cream, she put it in a medium bowl. I then stated, I ordered a large. She then slammed the ice cream in a large bowl, got some plain vanilla and smacked it on the top. Didn’t mix with the original order. She sprinkled something on top and that was it. She was clearly irritated with me. For the price if this ice cream, you would expect better service. I won’t be going back to...

My experience at this cold stone was very sad. I specifically asked the mixologist to chop twice and fold once so my ice cream would be chunky. He didn’t. He served me soup ice cream(I couldn’t even see brownie in my founders favorite and it was dripping onto the counter ). I kindly asked him if he could make me another since I specifically asked it to be made a certain way and said he wouldn’t take it back. I honestly wanted to ask the other mixologist if he could make mine since my cousins’ were made perfectly, but the guy making mine was so rude. Without hesitation he rang me up and asked me for my card.😳

If you don’t love your job, don’t do it....Or at least don’t take it out on the ice cream. -a former shift lead of...

RUDEST COLD STONE IVE EVER BEEN TO. Mariyah had an attitude and her side kick co worker on mothers day. First rule it was only 1 mix in on a like it size for my son, and I asked since when? She rolled her eyes and said since i worked here. Then her little attitude co worker Asian guy said well its 1.29 per mix it. I said so no problem I'll pay... I assumed I looked poor to them. Then when I asked for a spoon again attitude. I called her out and told her I didn't appreciate her attitude.. I got silence.. no apologies. Will never come back to this cold stone. She didn't even take my phone number...