Residence Inn by Marriott Cypress Los Alamitos — Hotel in Cypress

My husband and I booked a hotel block at the Residence Inn Cypress Los Alamitos for ourselves and our wedding guests. Having never done anything like this before and not having a wedding planner I was in desperate need of some guidance. After reaching out I was quickly contacted by a member of the sales team for Marriott via email. Matthew Riccio was extremely helpful and provided us with a great deal and all the information we needed, well over a year and a half out of our wedding date, which put us at the beginning of the COVID-19 pandemic. A contract was drawn up to secure our rooms and was signed within a couple days of my initial contact with Matthew.

Fast forward to October 2021. Check in was easy and they did a great job of adding additional rooms to our block when some of our guests needed a little bit more room. Gina Cole and Lisa Lane were both present to check in my maid of honor and I the day prior to the wedding and assisted in accommodating early check in so that we could make it the ceremony rehearsal. The hotel was pretty busy, but we were still attended to timely. The hotel even provided our guests with welcome packages. It was all very thoughtful and so appreciated. The hotel provided a breakfast buffet in the morning consisting of scrambled eggs, waffles, sausage, oatmeal, yogurt, bananas, oranges, and cereal. There was also juice, tea, and coffee available. This worked out perfectly as my bridal party and I got ready at the hotel the morning of the wedding. We didn't have to travel anywhere if we didn't want to and it made the morning after the wedding simple. I only wished they have some hash browns in the breakfast buffet. My husband and I had the single suite which was large enough for what we needed and Gina was nice enough to give us a room with a fireplace and a view of the pool. My maid of honor had the 2 bedroom suite where my bridal party of 4 and I got ready plus my mom and sister. The rooms have full size fridges and freezers. The 2 bedroom suite had a full stove and oven and was equipped with plates, cups, mugs, and utensils. The rooms were clean and presentable. The staff at the hotel was pleasant and polite. Given the public health guidelines in the OC, masks were required in public spaces of the hotel, but only a handful of guests wore their masks in the public space. Despite, this I felt comfortable in the hotel and spent the majority of time in one of our rooms in a non-public space. I would highly recommend staying at the Residence Inn Cypress...

On our first night we had to call in someone because our A/C unit wasn't working. So they sent someone around 6 p.m. and he had to turn the switch on the breaker which were in one of our 2 rooms. By 8:00 p.m. the room was still warm but he told us we had to wait and turn the thermostat up and down by 5 degrees and wait 5 minutes, it was confusing but we tried. At 11 p.m. the entire unit shut down and my husband had to switch on the breaker. They told us the same instructions so we waited. 12 a.m. I had to walk to the front desk and personally tell them it just wasn't working and we need to switch rooms by then the room felt like it was 80 degrees, and living in Hawaii, I KNOW what that feels like. We were forced to move ALL of our things at 12 a.m. because we weren't allowed to "occupy" 2 rooms. So we did along with our sleeping 2 year old.

While the girl was trying to help me at 12 when I walked down, I heard her telling another co-worker she doesn't know what to do since there will be no manager in the next day since it was President's Day. I think there should ALWAYS be a manager on especially during a holiday. Last, our second to the last night we stayed there we had tenants that just came in at around 5 p.m. slamming things on the floor and stomping their feet like they were playing music. I didn't mind since it was day although this continued throughout the night. Literally till 4:30 a.m. is when I fell asleep. I did call the night before at 11 p.m. so the guy said let him know if it persists in the next 5 minutes. I gave them a chance and it continued of course, so I called at 12 and the front desk guy said they just moved in the room and is settling in so give them 15 minutes. I did, and it continued until the next day. So I called at 3 p.m. after we got in and let the front desk know my problem from the night before and she was happy to help. The noise continued, and at 9 p.m. I called and she acted like she didn't know anything and said she has to read my notes. The noise did stop around 10:30 p.m. and I was happy to check out the next morning.

I NEVER write a review and if I did it would be a excellent review. The staff needs more training in helping their tenants and a manager should always be on duty.

I think I rated high considering what happened, but I tried my best to live with it. I just wish it would have been more comforting since it was our family's first trip...

Front Desk Team: Very Friendly. Lex is funny . Her jokes make everyone laugh.  It was delightful.

Breakfast Team: Super Amazing. The breakfast is really delicious. Karen is amazing and delivers 5 star service.  Barar is upbeat.  You can literally hear her laughing as soon as you walk into the lobby.  It makes the whole hotel feel cheerful.  Erolyn is so thoughtful.  He made waffles for my family and also brought bottles of water to my kids when we were swimming at the pool.  Freddy is also a cool lady.  She makes the best sweet bread in the morning and is very positive even early in the morning.

Dinner Team: Very Healthy. I heard about the Residence Inn "mom" Raquel from the Internet.  She works hard and takes care to make the food healthy.  I saw her preparing the salad once and she took care to wash every leaf and made sure the salad was fresh.  She really does feel like a mom that cares for the guests as if they are her family.  She told me that her grandpa is 95 years old and healthy because he always ate healthy food.  Angela is also sweet.  She gave my friend from the military a big cup of red wine after dinner so he could take it back to his room and relax.  Also, the Sangria and secret salad Josepah prepared is surprisingly good.

Room Team: Could be Better. Melvin is a young guy who works hard with enthusiasm. He loves the hotel so much. I saw him clean the carpet outside the door, and takes out the trash when no one wants to do it. I wish I could do my job like him. Stephanie also works hard and seems to have a passion for her job.  She always treated me like family.  We talked a lot and she made my room very clean.  However; Some of the other housekeepers forgot to stock the room fully though.  One time I went out to find toilet paper and asked Isabel for one.  She looked at me suspiciously and said I needed to ask the housekeepers on my own floor.  I just went to the front desk and asked Lex.  She made a joke and made me feel better.

Room Internet: 80% good. 80% of the time the Internet was good. 20% of the time it didn't really work.  I had the enhanced speed plan, but it didn't seem to make a difference.  I had to call the Internet company 2 times to get the problem solved.  I would hesitate to work from the hotel room if you have anything that needs consistently...