Chick-fil-A — Restaurant in Dahlonega

I’ve been a loyal customer of Chick-fil-A for years, but my experience with this particular location since their remodel over a year ago has been nothing short of exasperating. It’s astonishing how, despite the extensive upgrades and new facilities, the quality of service has taken such a nosedive. This review is a culmination of countless frustrating visits where my simple orders have consistently been mishandled.

One of the most glaring issues is the frequent omission of the chicken from my chicken sandwich. It’s almost comical how often this happens, but there’s nothing funny about receiving a sandwich that’s supposed to be the centerpiece of your meal but ends up being a bun with no chicken in sight. On the rare occasions when the chicken is present, it’s either undercooked or completely wrong—grilled instead of fried, or sometimes just a different cut altogether. It’s clear that the staff either aren’t paying attention or lack the training to get even the most basic orders correct.

Equally frustrating is the chronic issue with their fries. Every time I order a medium or large size, I can almost guarantee that the fries will be less than halfway filled. It’s not just an occasional oversight; it’s become a standard practice at this location. I’ve asked for my fries to be filled properly, but the response is usually a bland nod and the same half-filled container. For a fast-food chain that prides itself on quality, this is simply unacceptable.

Sauces are another recurring problem. Despite requesting specific sauces, I’ve received my meal multiple times without any sauces at all. When I do get sauces, they’re often not what I requested. It’s a recurring disappointment that seems to be a byproduct of the overall disorganization that plagues this restaurant. Each visit feels like a gamble: will they remember the sauce, or will I have to go back through the drive-thru yet again to fix a simple mistake?

Beyond these specific issues, the overall customer service has declined significantly. Staff members often appear indifferent or distracted, which only compounds the frustration of receiving incorrect orders. It’s clear that the remodel did little to address or improve the underlying service issues that have become more pronounced over the past year.

I’ve made numerous attempts to address these concerns with the management, hoping for improvement, but to no avail. Each visit that follows is a painful reminder that nothing has changed. It’s not just the individual mistakes that are problematic but the accumulation of repeated errors and the apparent lack of accountability.

It’s deeply disappointing to see a brand that was once synonymous with quality and customer satisfaction fall so short of its own standards. I used to trust that I could count on this location for a consistently good meal and a pleasant experience, but that trust has been eroded. Until the management takes serious steps to address these ongoing issues—proper staff training, better quality control, and improved customer service—I will be taking my business elsewhere.

In conclusion, this Chick-fil-A location has become a shadow of its former self, marred by consistent order inaccuracies and poor service. I hope they address these issues promptly so that future customers don’t have to endure the same frustrations that I have...

(If you have limited data, do not use the mobile drive thru option on the app) I work overnights and on this rare occasion my wife decided she wanted Jesus children... So she ordered it while I sat in the parking lot of my job. She sent me the link that said order pick up in Dahlonega, so I took off on a five minute drive to this establishment. I couldn't get my phone to pull up the link (due to limited data) so I went through the drive thru and explained my situation. They said they couldn't find her name, so I came inside... I showed them the pick up link and one tall girl (manager? Employee?) asked to see my phone and said she was trying to change the location? But it said Dahlonega on the link. One guy asked what our order was so we can cancel our order and ring it up there but then my wife couldn't get her points. She tried to cancel everything but somehow when she went in to check on her order it charged her twice. She has two separate transactions on her bank statement now... So I guess the second order went through because it finally popped up on there end. The recept finally popped out and then they said I ordered too many sauces... That there is a two sauce per meal rule (which wasn't online or written anywhere) and at this point I could just feel my blood pressure peak. Because, an off duty manager was just chilling in the lobby (not in uniform) decided to speak up and inform me that she could charge me for a bottle of sauce if I wanted a lot of sauce. I just got my drinks and waited on my food. I just got off work after working overnight on a holiday to pick up my family Breakfast (that they wanted, not I) and get treated what I feel was very rude and not helpful at all. In the end I got my food, it was okay. I wanted to go to Waffle House where there is no hassle like this... This experience did not win me over on your Jesus chicken... There should be customer service refreshers all around and a class on what to do when your...

I would never visit this location again. Poor customer service. On a recent trip from The Getaway House 1/14/21 we stopped at this location as we were headed back home. We arrived and placed our order in the drive thru line. As we approached the window the young lady asked if we could pull up to the drive thru parking area in the front and someone would bring our food out shortly. When we pulled up we where the only ones sitting waiting for our food. A couple of minutes later 2 vehicles pulled up and a older gentleman proceeds to walk out and hand them their food and then a few more cars come and go. Now 25 minutes has passed and we still never gotten our order. My boyfriend then exits the car and talks to the guy we originally placed our order with and he comes to our car to now get our order again. But now its lunch time and no longer breakfast... He then began to apologize because of a “supposedly” glitch in the system that only seemed to effect our order.. (how convenient) As we try to be a sport about this whole situation we placed another order and I’m very skeptical about doing so.. It took another 15 minutes to bring out to the car by the manager. We sat and waited for our food for a total of 40 minutes.. With only an apology and...