Charco-Broiler Steak House — Restaurant in Dallas

A friend recommended this place and I was excited to try it but was very disappointed at their customer service and lack of commitment. Because of current ordinance and because I didn't have a mask with me we didn't want to get off the car at all so we called ahead of time to ask if they were currently doing any delivery or like a curve side pick up type of thing. They said no but the the lady offered that we place an order and just call when we got there and they would bring it out, we offered to pay with card over the phone they just gave an amount we said ok thank you we really appreciate your help we will have exact cash payment to make it easier when you come out. I got there, parked right in front of their door, had the payment ready, called to let them know I was outside and the lady in a rude sarcastic tone just said " oh yeah I know the order its ready just come get it," I said oh ok but we called and you said you would bring it out l have the payment ready and I don't have a mask, she just said "oh well its ok the order is ready just get off and come get...

I had dinner at the location on Buckner Blvd on 7/15/23. I normally do not go in that area but it was a family bday dinner. The restaurant has been sold and is not owned by the same people. The new owners even charged me for a to go cup for my drink because I didn’t want to use one of their dirty glasses. The food was horrible, cold and too expensive for what they served. The ribeyes were tissue paper thin and they tried to say it was a 13oz at almost $20. We had seniors in our party and they ordered a senior chicken fried steak with light gravy. Their steaks had massive gravy on it, so much it was dripping off the side of the plates. The man was told it was suppose to be light gravy he took the plates back and instead of him making them a new plate he scraped the gravy off the top of the steaks and made a mess out of the steaks. The plates were the same plates he brought out the first time still dripping in gravy. Also the seniors were charged regular price for their senior plates. We will never go back...

My country fried steak was tender, crispy and included wonderfully delicious gravy. My husband ordered the 10 oz. rib eye steak. He said it was delicious, perfectly cooked, and he will gladly order the same again. Our baked potatoes was super delicious, real, true baked potatoes with crispy real baked skins. The salad bar was simple, but delicious. You have to ask for cherry tomatoes, but they should really ask customers whether or not we want tomatoes instead of relying on customers to know to ask for them. They could raise their prices, and not lose customers, their food tastes that good! We will return next time we are in Dallas, and will tell others about this wonderful restaurant. Almost forgot, they have a dessert cooler opposite the cash register, and it is filled with delicious looking pies and beautiful cakes! They even have my favorite, carrott cake, and my husbands favorite apple pie! Oh, and parking on the street out front is...