Einstein Bros. Bagels — Restaurant in Dallas

I have been going to this specefic location for almost one year at least twice a week. The food is always on point, very good fresh and hot / cold as ordered. The regular hot coffee and iced coffes are always made perfectly not too sweet or plain tasting. I do want to say it does get busy very fast quite often especially in the mornings. All of the staff does an excellent job, especially under pressure. The staff has been exceptional during all of my visits. Some of the staff are just straight forward simple, soft spoken but that does not mean they are rude. The beverage machine does have an ice maker installed so it may seem like its out of ice but if you wait a minute or two it pops out. The restaurant does stop making bagels at a certain time but please understand its due to budgeting because a lot of materials are being wasted at the end of the day and need to be simply thrown away. I can say I know the cut off is not noon as previously mentioned because I have went around 1 pm and there are fresh bagels. I think this is reasonable and several places do this. The jalapeno / chedder bagels seem to go fast and are very popular. I highly recommend...

Food: I truly enjoy Einstein's! Bagels delicious. I usually choose the whole wheat bagel with a plain schmear. The schmear is a lot of cream cheese. Yay! I've also tried the Lox bagel, spinach Florentino, and cinnamon sugar. All great!! Pay once for a small coffee and keep refilling. Great!! The decaf does seem weak to me. And, the half n half is out often. Someone maybe needs to be assigned to the refills.

Service & Atmosphere: The manager is great! Always friendly and accommodating. He is right in the middle of it. The young people he supervises do make errors, especially if you change the menu items. I have had to return items because they were wrong several times. The young people seem not to be happy. Perhaps there are too many behind the counter, perhaps they feel over-managed, though he seems so nice to me, perhaps they have personal problems. One was on break and had head down on the table, I think. I doubt they have a proper break room. Oh, the trash overflows by noon, and the bathroom is not very clean. It's a one-person.

Still, all-in-all, I like Einstein's because of the bagels. You can't...

had been coming to this location recently as it was the closest to my place 8 miles. Enjoy the food very much but the service has become HORRIBLE. Very unfriendly workers who never greet you or say thank you. One of the workers was to insist on charging me $1.00 to spread a small amount of butter on half my bagel. I told her and the manager that its ridiculous to charge that. Well that whole thing has turned into the workers calling me aggressive. I went in today and one of the workers purposely held my order that was bagged and ready and I see it sitting on the counter and nobody giving it to me. I told her why is my order just sitting there and her response was 'i have other orders im working on." Other workers are doing NOTHING and could have easliy gave my order but did nothing. Her response to me the customer "you always seem to have something wrong with your order" CAN YOU BELIEVE THE DISRESPECT. The manager made it out to be my fault. Einstein has lost a regular paying...