Flower Child — Restaurant in Dallas

I am the type of person who will only take time out of my day to write a review if it's truly deserved. I have a brief story that is completely worth the read. First off, I have to give it up to a kind young lady, Hype! I was shocked to find out she wasn't the manager of the store. Allow me to explain. I was invited to do a lunch and learn at a doctor's office nearby, and I was asked to provide catered food for the providers attending my workshop presentation. This was my first time doing something like this, so rightfully so, I was a bit nervous. I called Modern Market, Bella Green, and the Flower Child off of Royal Lane. When I called, I got Hype on the phone. She was immediately kind, warm, friendly, knowledgeable, understanding, customer service-focused, and most of all helpful. The biggest reason I chose Flower Child over the competitors was Hype's customer service, willingness to walk me through the whole process, and keeping me at ease. I wanted to get the food just right; there were food specifications I had to follow, and I had to make sure everyone at this meeting was fed. Hype never acted rushed or like I was a bother. She gave me excellent, excellent recommendations, meanwhile helped me stay within my budget. She was never pushy and was very understanding of what I needed as the customer. I felt confident making my selections as she helped me until the end of the phone call. My first catering experience was a huge success. All of the providers and staff members at my lunch and learn were super impressed by the food, and they all thought it was delicious! I can't thank Hype enough. Customer service can sometimes feel like a dying art. Today, Hype revived it. I've been a manager in retail with over 30-50 employees at any given time. Hype is upper management material. I would move her up the ranks quickly and have her train other employees on the craft of being an excellent (step above the rest) employee. I had to write this review because Hype is a big reason I had a successful work day. Thank you, Hype. I will...

In general, I love this franchise, but I've finally realized what's wrong here: the quality of the food varies drastically by location. We first discovered Flowerchild at the Preston Road location, near Williams-Sonoma/Pottery Barn. The food was amazing, especially the thin-sliced perfectly seasoned, perfectly cooked steak. To my surprise, it was the best tasting steak I’ve ever had in the DFW area, and I’ve been to a lot of steakhouses—at a health food restaurant!

but as time went on, and we tried different locations, I gradually began to notice that the steak quality was not consistently great. In fact sometimes it was just plain, outright burnt. I would order a new dish—for example, the incredibly delicious Mediterranean chicken kebab bowl at one location and then order the same dish at another location, and it was completely different: diced over-spiced, very dried out chicken cubes and with the hummus, actually literally burnt pieces of onion. Not caramelized: burnt. I don’t know what’s going on at this one location, but I have to say they are really tearing down the reputation of the entire franchise because the other stores are fantastic. Something really needs to...

I want to love it, but this location is the worst. it’s disorganized and my order is consistently wrong or made poorly. i always order pick up for convenience and by the time i open my order is when I realize its wrong. For example, the sweet potatoes fries are always cold, extremely burnt, and taste like they’ve been sitting around. They’ll often pack an incorrect order, today i received salmon instead of steak as my entree. i had go back & wait 30 min for them to re-do it with no apology or compensation for their mistake and my time, as it was during lunch hour. but they could’ve offered something while i was waiting or at least apologized. additionally, the portions are extremely inconsistent what you pay for, there’s been times my portion was so small, there had to of been a mistake or they just don’t care. I will continue to avoid this location in the future, as it’s consistently...