Grimaldi's Pizzeria — Restaurant in Dallas

Love the pizza but Mgmt needs to be retrained or bring in a new team. May visit - late lunch - long story short. Waiting to be seated overhead irate woman at bar on how long she had to wait for her to go pizza. As we were seated I saw my husband’s flight into Love field was 35+ minutes out and w getting car and drive time he would not make in time to eat pizza w us. Waitress greeted us and said you should put your order in ASAP bc we are backed up w Togo orders. So we place our order ASAP. We wait and wait and wait - watching Togo orders leave the kitchen - majority of people in the restaurant - no pizza on tables - we were given bread to snack on and multiple apologies but no pizza. My husband arrived and we waited. Over an hour 15 min to get a pizza.

Another night - called numerous times no answer - finally 5th call and they answer - their response - “we did not hear the phone ringing”.

Another night - husband picked up pizza - after 25 min of waiting in the car - they had list a customers Credit card while paying for ToGo...finally found it. Not checking out other customers while they are on the hunt!

Another night - get a large to go pizza 1/2 bacon and 1/2 sausage w 1/2 olives on $10+ for skimpy toppings. I said I was overcharged I got 1.5 toppings and was charged for 3 full pizza toppings. Irritated but finally have pizza.

Another night - charged $8 for 1/2 topping of bacon and 1/2 topping sausage ...do a $29 pizza with super skimpy toppings. The bartender says oh let me fix this - you were overcharged for toppings bc you only got 1 topping total / I was like YES someone gets it! He said we had a meeting recently about service to improve - I did a freaking happy dance.

Tonight same pizza w 1/2 topping on each side charged $7 tonight. Ask bartender nope the bill is right. Gets manager Jaylon - I tell him my story - he says no meeting and I am the only male manager here and that is not the policy. I never said it was a manager - just a smart guy who knew it was wrong to overcharge customers. Manager said we put the full portion on 1/2 of each pizza. We look at the pizza and I say that is a full portion of sausage on 1/2 pizza...he says yeah it looks a little light but the bacon looks like a full portion. When I order my pizza I don’t say double sausage - I say 1/2 sausage but thanks for overcharging me.

I have several $5.00 off coupons bc of above issues. I use them to offset the overcharge for ingredients but from now on we go to Cane Rossi, Mimi’s, Campisi’s, Pizza Hut. If mgmt and corporate does not care enough to fix visible issues that people have posted - who knows what is happening in the back of house. I can spend $39 at a local owner run business who cares about making it right and serving consistently great food in a friendly...

The Pizza was good but not good enough to make us come back after our bad experience last night. We went to this location last night with a couple of our friends and a baby who were visiting from another country. Our waitress seemed a little awkward and nervous, seemed pretty new to the restaurant. She spilled some stuffs and pretty slow but she seemed like she was trying her best and most importantly she was apologetic about her mistakes and was friendly and polite. So we did not have much of problem with our waitress. We really think she did her best last night. However, our pizza took 40+ minutes to come out due to printer messing up and not printing our orders right when it was supposed to print...We were pretty annoyed about taking so long but we were willing to let go and wait patiently even though it was really tough waiting for food so long with a baby sitting in the patio area when it is hot and humid. We only sat in the patio area because it thought it was going to be a quick dinner and it would be easier to move around with the baby when he gets fussy. But as the dinner got dragged so long, it was a disaster sitting outside and waiting hungry with a baby when it is humid and hot... and to make it worse, when they turn on the light because it was getting dark outside, the light attracted the bugs and they were flying everywhere and getting into our drinks and salads..so we had to ask if we could at least move inside. When we were trying to ask to be seated inside instead, some other waitress/food delivery brought us our second pizza so we asked her if she could help us to move inside because of all the bugs acting up around us. We expected her either help us to move or get our waitress or hostess for us but instead She basically said she doesn’t care and we need to talk to our waitress instead. She was being careless about what we were saying and was complaining about the pizza that she was holding was too hot for her. So she just left the pizza on the table behind us and took off. Unbelievable! I guess she not only didn’t get trained to be polite with customers but also to bring pizza stand when she serves a pizza. Anyways our whole dining experience last night was a joke and we would not be back since there are a lot of restaurant with good pizza and much better service. The manager of this restaurant was somewhat decent though. She came out and apologized for pizza taking so long to come out and she actually listened to us and cared for our frustration. We would never know how sincere she was, maybe she was just trying to make us stop complaining but yes she did made us feel a...

We went to this location Friday February 1st at 6:20. There was a hostess that opened the door for us and I told her we needed a table for four. Another girl swooped in and tersely said ‘ it’ll be a 45 minute to an hour wait.’ I called our friends to see if that’s okay and they asked if they had a bar. I asked the girl if it was a full service bar and she replied yes then again tersely said but it’s full and you’ll have to sit outside. I then asked if there any tables available outside and she said there were no tables available outside either. So we went outside and sat sat the bar and observed the were two tables for two and a table for four that never filled the entire time we sat there. Then 15 minutes after we sat down a table was available. Our friends said it was the fastest 45 minutes ever. The waitress brought our drinks then took our order and we didn’t see her forever and that’s when we asked someone to get her. One pizza finally arrived then 5 minutes later a very burnt pizza arrived. The person who brought it out said they were making another and our friend made a joke about it being burnt the person said it wasn’t me that burnt it, it was them. A little more than 5 minutes went by and the third pizza arrived. I was still waiting for mine about ten more minutes then ask a random waitress about my pizza and she went to check and said it’d be 5-7 minutes more. I asked for a glass of wine and she brought it. That’s when I asked her to find our waitress. When she finally arrived my pizza still had not come and when she checked on it she returned and said they had overlooked it and it would be 5-7 minutes before it was done. I was fed up and told her to put it in a box and we’d leave. If she had been checking on us this would’ve never happened. The two stars is for the pizza, it was good when I finally ate some...