Long John Silver's | A&W — Restaurant in Dallas

I have been here before but it had been a while since I moved away farther. Well last night I passed by my old neighborhood and stopped by the Drive thru window. The employee on the intercome greeted me and waited as long as I needed for me to look over the menu options. Most of the time now adays employees dont sound as cheerful and patiently wait to take your order but this employee did ..I felt valued immediately thru that intetcome, Next when I pull up to the window I was greeted by the same employee " Mackenzie " . MACKENZIE took my money and got my drink. This employee did let me know they were working on getting me my freshest order and it might take a bit longer which I had no problem with waiting with the kind way Mackenzie delivered that news. Then while I waited Mackenzie would occasionally check in on me to let me know they was still working on my order. It made me feel valued and not forgotten like just another typical drive thru window. Finally I get my order, Mackensie offers any condiments to go with my order and I asked if I could please have extra than the usual on those condiments , Gladly Mackensie said absolutely and I got extra. I forgot to mention I also asked for extra crunchies and Mackensie said Yes Crums I will get you extra. I didnt feel stupid calling them crunchies becuase mackensie made me feel understood. I loved this drive thru experience as before I have had not so good experiences. Thank you for having such a great Employee representing this Location. I hope that Mackenzie gets the recognition deserved because thats how you grow as a business with 5 Star employees. My order was a number 7 with added fish plank and an order of shrimp. Thank you Mackenzie because of you I will continue to come visit my neighborhood more offten and...

This Long John Silvers/A&W we went to while in Dallas was a very pleasant surprise! As we got there we were not sure they were open as it was very dark outside. I pulled in the drive-thru and they were. The order taker sounded a little less than enthused to take our order, but he was patient as I didn't know what I wanted because I had not been to one in a while. There is not one where I live. We had to wait at the window a while to get our food, but once we did it was hot and fresh! This was the best chicken I've had! I ordered the fish/chicken combo with hush puppies, rice and corn. It was all good! Crispy, hot, tasteful, buttery. Going from not knowing if they were open, to worrying if the food was going to be good because the worker didn't sound like he wanted to be there, to our food being wonderful was weird, but amazing! This establishment could be a goldmine with the right people...

Worst service ever!!!! I ordered the 8 piece family special. Requested all fish and 6 shrimp…. Get home and my order is all the way wrong! We received 4 fish and 4 chicken and no one in my family eats chicken…. I also only received THREE SHRIMP when I PAID FOR SIX SHRIMP! The fries were even shorted on but they made sure to give us a hell of a lot of coleslaw! I have been calling and no one is answering the phone! Not to mention they didn’t have any cars behind us or anyone waiting! This is horrible service and for no one to answer the phone is even worst! Feel like I just gave them my money and received no food….

• UPDATE*

We appreciate Long John Silvers workers Lisa & Laura because we received a follow up from our review online. They were willing to fix our order and apologized for the mistake. We just want to say thank you for providing us with such excellent service in a...