Panini Bakery & Cakes — Restaurant in Dallas

Had a disappointing experience with this bakery. We originally ordered our wedding cake from here, which was pretty and delicious. Two years later, my husband decided to surprise me with the same cake for our anniversary. Unfortunately, when we sliced into it the night of, we discovered they gave us the wrong flavor—one I don’t particularly like. This mistake significantly affected our celebration and we were both very disappointed.

The next day, I returned the cake to explain the issue. While they apologized and offered me the correct cake, I requested a refund for the $85 we spent on the incorrect one, especially given the inconvenience of returning it and the fact that we wanted the right one for our actual anniversary day celebration. The employee indicated that “this ever happens” so she didn’t know how to handle it and the manager would call me back within the hour , but after five hours without a call, I reached out myself.

The manager informed me that they could either give me the correct cake or issue a refund, but not both, citing their status as a "micro bakery." Given their operation in the prime area of the Park Cities and their capacity for large orders, this reasoning felt inadequate and like an excuse. The manager then asked if we could come to a “compromise” of a few slices of the correct cake along with the refund. I then had to return yet again to the store to get refunded.

While I understand that mistakes happen, this one was very frustrating, and how they responded was not appreciated . I was disappointed by their unwillingness to fully address the issue, try to resolve it and felt that better customer service should be a priority. I’ve never had a business ask ME to compromise when they made such a big mistake! As a result of this experience, I won’t be returning or recommending this bakery. It’s unfortunate to lose a customer who would’ve been willing to return for many occasions had they made the situation right. Also, the “compromise” slices they gave us after the refund were dry, so… 3 trips later, (again, due to their mistake) what a waste of our...

We chose to go with Panini for our wedding cake after having it at another wedding. We are SO glad we did. We called and got a tasting box from them and then decided to book. I will say that things run a little more old school (not a bad thing but just something to be aware of) in that you take money by in person (check or cash) and you do the consultation over the phone when you're discussing your vision for the cake. We emailed over some designs that we liked and that was that! Our planner handled vendor communication in the month leading up to the wedding but the cake came out beautifully - exactly what we asked for. We opted to do a faux cake (with a real piece for the ceremonial cake cutting photos) and then sheet cakes in the back. We chose to do three flavors (they were all that good that we couldn't decide). We did the strawberry butter cream, white chocolate mousse with raspberry and the cappuccino mousse to pair with the espresso martinis we were having through the venue. I cannot tell you how many compliments we received on the cakes. SO MANY people have asked me where we got them and raved about them during and after the wedding. Panini officially has a customer for life in me and my husband. I'm in the process of ordering a birthday cake from...

Panini is, without a doubt, the best bakery in Dallas. When you order a cake here, you’re guaranteed high-quality ingredients and an unforgettable dessert. I've tried nearly every flavor—except lemon, but that’s next on my list (and I have no doubt it will be amazing).

Their mousse filling is incredibly light and fluffy, making every bite pure perfection. My personal favorites? Almond buttercream and chocolate mousse. My husban'ds favorite is white chocolate raspberry. But honestly, you can’t go wrong with any of them.

Each year I insist (as nicely as possible) that my birthday cake comes from here. Quite simply, I can count on Panini to be delicious each and every time. And who doesn't want something delightful on their birthday?

If you're in charge of ordering a cake for a special occasion, this is the place to go. Oh, and if you have extra cake after your event? Just wrap individual slices in Saran Wrap, put them in a freezer ziplock, and then store in the freezer. TRUST ME, you'll thank yourself later when you are...