Piggie Pies Pizza — Restaurant in Dallas

Upon arriving at the establishment, I was greeted not by the warm ambiance one might expect from a well-run eatery, but rather by a palpable indifference that permeated the staff's demeanor. I had placed an online order, fully aware of the exact time it was to be ready for pick-up. Upon entering, I found myself surrounded by no fewer than six employees milling about behind the counter, yet oddly, there was no sense of urgency or attentiveness.

One staff member, seated idly at the counter, appeared more engaged with her surroundings than with the task at hand. As a customer stood before me, I approached her directly, politely inquiring if I could pick up my order. The response was nothing short of hostile—her face soured, her body language stiffened, and she begrudgingly shuffled to the counter. A bag was plunked down in front of me with such disinterest it might as well have been a burden rather than a service.

When I dared to ask if that was indeed my order, I was met with a muttered "yes" that could barely be heard over the hum of indifference. The young woman’s dismissive attitude was not only unprofessional but entirely inconsistent with the values one might expect from an establishment striving for customer satisfaction.

The irony, of course, was not lost on me: prominently displayed on the counter was a Texas-sized tip jar, humorously emblazoned with the phrase, "We need the dough." The real need, however, was not for more dough in the jar, but for a profound lesson in customer service. The experience was soured beyond repair, and as for my tip—let’s just say it matched the quality of service I received.

If they truly want to prosper, perhaps the focus should shift from begging for tips to investing in training that teaches the importance of customer interaction. A smile might not cost much, but the dividends it pays are...

I gave Piggie Pies a try yesterday, and found myself thoroughly impressed with the meal!

There aren’t a ton of great options for Italian food in Dallas, but Piggie Pies is definitely one. It has a casual atmosphere to it. You order at the front and they bring the food out to you. They had plenty of Covid precautions in place, such as having you order behind a row of tables. They also had hand sanitizer available.

The interior is a little bit cramped and seating is a little limited, presumably because of Covid, but it wasn’t really an issue and we were able to find a table. Most of the food was brought out pretty quickly, although one of the pizza’s was a bit delayed. The servers and staff were all very friendly and helpful!

As for my food, I ordered the Fettuccine Alfredo. It came out quite quickly and tasted delicious! The portion size was very generous and it also came with two large slices of garlic bread. A perfect accompaniment. The price was very reasonable, especially considering the generous portion sizing. It was about $12. The pasta was seasoned perfectly and the sauce was rich, thick, and creamy. Definitely way better than the liquid sauce you get at places like Olive Garden! I loved my fettuccine, it was one of my favorite’s that I’ve had at a restaurant.

This place is most certainly a win in my book. Relatively quick service, friendly and helpful staff, decent prices, and deliciously creamy pasta! I’ll get my pasta and pizza cravings satisfied here again, and I recommend others...

Ordered the “Fettuccini Alfredo with Chicken” from DoorDash on 10/1. I rarely treat myself to a heavy meal, so I was excited. I like my pasta dishes with a breaded cutlet rather than grilled chicken (I’m from Jersey).

There was no option to select or upgrade to breaded chicken in DoorDash. So I checked their website, again no option. Just chicken. So I thought I’d just place my order and call to see what they could do.

The woman who answered the phone informed me that breaded chicken is an option (yay!) but I would have had to put a note in DoorDash so that the restaurant could manually up-charge me. I said she could go ahead and do that, but she told me that wasn’t possible without a note.

So here I am with a pasta dish that I was very excited for and no longer want/like.

1. if you have an up-charge policy for something - give your customer a chance to add it. Add it as a toggle on DoorDash. Don’t want to do that? Add a description to the dish telling the customer to leave a note in the “Special Instructions” and that you will manually update the price.

2. How much could the up-charge be … $3 (I still don’t know, it’s nowhere on the website)? If a customer who is using DoorDash for convenience goes out of their way to call the store and ask for something specific … maybe just give them a break and honor the request. Now you’ve lost a Dallas local & repeat customer over a minor up-charge for breaded vs....