Mattress Firm Mockingbird — Hotel in Dallas

Marissa was the absolute best to work with! She was attentive and met our needs from the start. She guided us in finding our dream mattress. We told her what we were looking for and she made it happen! We needed the mattress today the same day and she quickly worked to find a solution since there were not any in stock in this location. She also gave us the discount for first responders and the spring sale going on! She was amazing! Marissa was friendly and not pressuring at all. She was genuinely trying to help us find our mattress and not just trying to make a sell. She was patient and knowledgeable about all sorts of mattresses. Thanks to marissa we were able to buy a great mattress at a great price and get it within a couple of hours. She even offered to help us set up the mattress with adjustable base. She went above and beyond her job to help us today. We cannot thank her enough. Thank you Marissa! She made our experience very pleasant and easy. We had been to so many other locations and none were these helpful. She was...

Adam (Ahmed) is an incredible asset to this company specifically this location. He is knowledgable, friendly, and patient. His casual demeanor made it extremely easy to decide to purchase a much needed new mattress. The experience was exactly opposite of what I anticipated... I was expecting to have an aggressive sales man who just wanted commission as it was two days before Christmas when I purchased... but Adam made the showroom feel more like I was at a friends house than a store. Everything that was written up in the contract was delivered promptly. This delivery is the aspect of this purchase where I feel the company excelled beyond expectation. THEY rolled out a red carpet and even had red shoe covers so that they didn't track anything into my home. They set up my new bed quickly and even took my old mattress. WOW!!! all in about 10 minutes. If I could give a higher score I would. I am definitely pleased and will refer anyone I know...

Went to pick up some brackets. I guess Brittany was irritated that I interrupted her personal phone call. She was not friendly at all! Instead of asking me if I had purchased the mattress from the company, she just immediately said we don’t carry a universal bracket. I explained to her that I had purchased the bed frame from this company and I was told that you carry what I need. I guess this irritated her more because the she actually had to do something and look up my info. She continued to be rude and dry. I purchased the bracket only for her to tell me that she didn’t have it in the store and my only options were to wait a week or drive 30mins to the warehouse to get it myself. I hate this bed and this experience with the company just made it 10x’s worse. We won’t even go into the the warehouse experience. This company could DEFINITELY benefit from some customer...