AT&T Store — Local services in Dallas

I am an easy grader with lots of nice things to say about most folks and life. However, BEWARE, this IS NOT an AT&T Owned store! Take your business elsewhere please! This really matters if you have any issues at all! We went in looking for a replacement iphone for my daughter just after the new year. The sales associate (no longer working at the location, of course) said "Hey, we have a two for one promotion going on and why don't you buy an iphone X and you will get the iphone 8 for free!" Sounded like an ok deal if a bit of an upsell = X obviously costs more than 8, but heck its a neat phone and if I get the 8 for free, sounds good. Guess what? HE BOLD FACE LIED!!! BTW, the credit card number I used that day for the purchase was also mysteriously stolen/used only 2 days later, but that could be a coincidence.

Afterwards, when seeing a sinking fund payment charge for the iphone 8 each month, I called and kept getting the run around from AT&T customer service for the first 3 mos. "Sir, the promotion you are talking about doesn't kick-in for first little while, because it acts as a bill credit (true), that will only be reversed after the processing is complete and your service stays in place for a couple mos (true). Don't worry it will show up in a month or two." Same answer month 3 and 4, when called on month 5 saying this is ridiculous I have already paid over $100 for a phone you sold to me as "free", THEN on month 5, they say, "Sir, you are right, but we found that our promotion actually wasn't effective that period, you weren't eligible, AND since you didn't buy it from an owned store, go back and address it with our VENDOR." OMG, REALLY???? What a disaster. Immediately going back in person to the store with the sales associate name, etc (kept all records) and the "manager" says he isn't authorized to handle the issue, but don't worry, a mysterious third person who apparently only works 1 day a week handles these. Calling back 2 times since and he first "needs to check on status" and second time "isn't available". BEWARE!!!!! This is no better than theft in my opinion. These guys lie and YOU are at risk because AT&T doesn't stand behind their sales tactics. I would guess the "salesman" had a short term sales goal for beer money that week, and figured he had a sucker who wouldn't care. Guess what, it's real money to real people and I am going to take it to the mat. If it happened to us, I'm sure it has happened to many more people. GO ELSEWHERE if you want honesty, well trained associates, any modicum of courtesy or customer service or someone who might actually stand behind their products, people...

WILD. WILD. " YOU DONT HAVE AN ACCOUNT. SO WE CANT ACCESS YOUR ACCOUNT. YOU DONT HAVE AN ACCOUNT, SO YOU DONT HAVE A PHONE" SO SO SO WRONG. NO HELP.

DO NOT USE THIS LOCATION.

went in purchased the 16.....2 of them, of course our phones did not qualify for the discount... they tell us the store will receive them monday or tuesday.... then only one of the phones shows up on my doorstep....my wife goes into the store to activate....they are shorthanded and too busy to help her. I have been on the line for 45 minutes trying to figure out where the other phone is.... very sloppy. very unprofessional. Only one person working from 7-8. did not help my wife and did not answer the phone. very poor management.

UPDATE: WAITED ON THE PHONE FOR 45 MIN THIS MORNING AND THEY COULD NOT TRACK MY PHONE DELIVERY. WENT TO ATT TRACKING WEBSITE....IT WAS DUE TO ARRIVE YESTERDAY. THE TRACKER SHOWS IT HAS NOT SHIPPED YET. SO THE DISAPPOINTMENT JUST CONTINUES.

WEDNESDAY UPDATE: NO PHONE. NO TRACKING. NO CONTACT BY AT&T. NO CUSTOMER SERVICE.

UPDATE: 3PM WEDNESDAY. NO PHONE. NO TRACKING. CALLED STORE. THEY SAID THEY HAD NO IDEA. ASKED FOR MANAGER. SAID HE WAS "OFF DUTY " AT THE MOMENT. NO CUSTOMER SERVICE. NO MANAGEMENT. PRETTY PATHETIC.

DAY 7 NO PHONE. NO CONTACT. NO CUSTOMER SERVICE. TERRIBLE STORE. REALLY PATHETIC. SOME OF THE WORST SERVICE I HAVE EVER RECEIVED

DAY 8. NO UPDATE. NO CONTACT. NO CUSTOMER SERVICE. NO PHONE. NO CALL FROM STORE. NO MAKE GOOD. NOTHING.

FINALLY CALLED THE AT&T SUPPORT LINE (45 MIN) THE EMPLOYEES AT THIS LOCATION DID NOT FINISH THE SET UP ON MY ACCOUNT. SO AT&T DID NOT SHIP THE PHONE. THESE EMPLOYEES KNOW NOTHING AND ARE...

I am a ATT customer for the past 15 years and my experience at this store has been my absolutely worst experience. I got a a new phone from an assistant manager named gabriel, who he was such in a rush to push me out of the store(near closing time) that he messed up my order 3 times. finally when he got the right phone, he packed my stuff up on a back and rush me put of the store, I tough that the receipt was in the bag... it turns out that he never gave a receipt. So a week after I wanted to exchange the phone and go back to iPhone instead of Samsung and I went to a different store, it turns out that I was not able to return the phone because I did not have a receipt (Gabriel never gave me one). They told me to go back to the place where i got it initially. So I went back to this location and I was again denied the exchange because I did not have the receipt, they told me to come back and talk to the manager... so I did, I went back to talk to the manager and she told me I was out of the exchange period of 14 days and that she could not exchange it..... given that the only reason I was out of the 14 days was because of the negligence of the other manager.... she refused to exchange my phone given the negligence of people that work there..... STAY AWAY From this place and do your...