The Highland Dallas, Curio Collection by Hilton — Hotel in Dallas

Stayed with my husband over a long weekend and I can definitely say that we have stayed at much nicer 4-star hotels than this. Location was really good because it was 7 minutes from where my brother lives who we came to visit as well. We didn’t use the valet service ($28/night) which they don’t make you use, but the majority of people will just use it b/c they aren’t given any public parking options and the hotel definitely doesn’t mention that free parking is just a 6 minute walk from their hotel. Again location was great in this regard because we were able to park at Mockingbird Station for free and use the newly built (1 yr ago) pedestrian bridge over Mockingbird Lane saving ourselves $84 in overnight valet while still being able to get to our car quickly and safely. We saw groups of ppl waiting every night for their cars to be pulled around so in all honesty it was much more efficient for us.

Their idea of complimentary water is having a communal water pitcher in the lobby with some paper cups for everyone to use. Every other 4* hotel I have ever stayed at, they have always included water in either a carafe or water bottles with the hotel logo in your room for you. We asked for bottled water at the desk and they said “we usually only offer complimentary bottled watered to our silver & gold members, but we can give you some anyway, it’s fine.” So what their members receive are 2 nestle pure life water bottles at a time that cost $3.98 for a case of 32...WOW. I’m actually sad for the members that this is their idea of complimentary water bottles. 😂 FYI, coffee makers aren’t included and you have to request it to be brought up to your room. This is poorly thought out because it should be automatically supplied whether it gets used or not because that is a BASIC amenity in the hotel business.

It cooled down in Dallas over the weekend and we tried to use the heater, but it didn’t even work— it just kept blowing cool air causing our room temperature to drop even more so we turned it off completely. Didn’t bother to mention it to the front desk because it warmed up enough in the room without the air blowing that we were comfortable.

Super disappointed that their website said they offered dyptique toiletries, so I didn’t pack my own shampoo and conditioner and discovered they had switched to something much more low quality and passed it off as the same products they use in their Exhale Spa (clearly a much cheaper quality product) both in consistency, smell, and after rinsing (you know that dry stripped feeling you get when you use the cheap Dial or Irish spring bar soap? That).

Every single morning, I was woken up by noise outside of our room whether it was construction vehicles backing up (we were on the 5th floor, so I thought noise would be minimal from the street, but I was wrong) or staff/guests talking outside in the hallway. I could hear a guest one morning asking for blueberry pancakes for her room service order and both parties were inconsiderate to the fact that there were people still trying to sleep in their room. We had a corner room so we were next to the exit stairs that the housekeepers use and instead of trying to work out their cleaning plan ONCE and just make one trip up with all of their cleaning supplies, we kept hearing that door slam repeatedly over the course of 3 hours every morning.

BEWARE: we had prepaid for our stay in its entirety the week before our arrival and they charged us again the second day we were there. I called down immediately to have this corrected.

Lastly, the furnishings such as the headboard were nice but the bed was far too soft for both of us and we woke up with back pain every morning. It is obvious this is a renovated hotel, but it was a subpar reno. The bathroom should’ve been a walk-in shower, but the bathtub and tile was pre-existing and ugly/gross and they added marble countertops and nice sink for the upgrades. 🤦🏻‍♀️ I don’t recommend this hotel as I feel you can get a true 4-star experience elsewhere.

1* for being...

In no particular order: -First room was newly-renovated but included the ghosts of drilling noises and water dripping. I requested and received a room change. -The second room was "nicer" in that it was larger and had a bathtub, but the blinds didn't close all the way and was on the East side, so the sun kicked in my eyelids at 7am like it was serving a warrant on my retinas. -The TV was unwatchable...and by that I don't mean that I was watching reruns of Fboy Island, just that the "reception" was broken up with digital static and there was no guide information available. -No water given at the desk upon check-in, and when I called down to tell them I'd be coming down to grab a few bottles, they insisted they'd deliver it. It never arrived. I spent about 45 minutes not trying to watch Fboy Island in between moments of picture-freeze and waiting for water that never arrived; perhaps the staff were watching Fboy Island on a working TV? Anyhow, I finally went down and grabbed two bottles from the front desk, which took me just under 2 minutes. -The thermostat apparently had a crisis of some kind, because when I left it in the "on" position for the white noise, it froze me out; I woke up at 3am and it was 58F per the A/C readout. This was a surprise, because normally the A/C's in hotels are not particularly great. Once I turned it to Auto I no longer had the white noise, and since I was already awake I just lay there, hoping for sleep and finding none. Just as I finally dozed off...BOOM! 7am sunshine! Time to wake and hate the day! -Still trying to get a few hours of sleep for the terrible ordeal ahead, and at 9am sharp, "Housekeeping!" I'd forgotten to put the tag on the door because at the other Hiltons I stay at they ask if you want room service and I always say no...but that wasn't an offered option and I simply missed it. My bad, I guess. We'll call that a draw.

To summarize, instead of getting the sleep I needed to face a truly heinous day (which is why I was in Dallas), I left there pissed and tired, drove around Dallas dealing with various family / work issues, then drove back to Austin late at night, trying not to puke / crap myself from the necessary gallons of coffee, and still needing to pull over every half-hour to walk around so I wouldn't end up in a ditch.

The positive? Brunch is still baller. That said, brunch is not good enough to make me stay here again, and the most exciting thing to happen to me at The Highland Dallas was that I got to leave.

Any organization survives as a team and fails as a team, and this was a pretty big fail. The Highland was generally my go-to in Dallas, but Hilton has too many other properties in the area, and this experience was a good impetus for me to give some of them a chance. I won't be...

We stayed at The Highland Dallas for 3 nights during our wedding weekend from June 18-21 and couldn’t have asked for a better experience. We had a block of 25 rooms for our guests, and the staff went above and beyond to make sure everything went smoothly from start to finish.

Allen at the front desk was an absolute standout. He greeted our wedding party and guests like old friends—most of them by name—and made everyone feel welcome. On two different occasions, he professionally and calmly deescalated situations with guests who were a bit upset, then personally followed up with me to let me know everything had been handled. That level of care meant the world to us during such a high-stress time.

Melody Washington was instrumental in making our big day a success. She began working with us in November 2024 to help organize our room block and coordinate our wedding needs, and she remained in constant communication through the entire process. She helped us with the delivery and storage for some of our wedding items (including fresh flowers and decorations), fixed multiple booking issues for guests, and made sure gift bags were delivered to everyone at check-in. She even stepped in at the front desk to greet and help our group get checked in quickly and efficiently.

We also had a small maintenance issue in our room—there was a drip from the bathroom ceiling—and before I could even finish explaining it at the front desk, a maintenance staff member had already sprung into action. I did not catch his name but he kept us updated in real time until the issue was fully resolved, and his urgency and professionalism didn’t go unnoticed.

We also want to commend the bar and restaurant staff for their outstanding hospitality. Hosting a large wedding group isn’t easy, they kept things running smoothly even with our big crowd and never made anyone feel rushed. A special thank you to the bar staff for allowing us a bit of extra time in the space after closing both Thursday and Friday night so we could continue to enjoy each other’s company. That simple gesture made our time together even more special and memorable.

This hotel truly understands hospitality, and their staff made our wedding weekend feel effortless. If you're planning an event in Dallas or just need a place to stay, I can't recommend The...