Sandbox VR — Attraction in Dallas

Lemmie tell you; we had a blast!!! You know what most of us say about what we’d do if we knew what Apple would become? We can say the same thing about VR! 👏🏾👏🏾😂 We did the Deadwood Valley experience and it was absolutely nuts! If you’ve never done it put on some comfortable shoes and give it a go! We had so much fun!!

Going in the building it doesn’t look you’re in the right place. Just seems “small” but don’t be dismayed. My kids made our reservation online so when you walk in, each player signs in in the kiosk under the person who made the reservation’s profile. Too easy, took a few seconds since there’s like 5 kiosks right there. Later you’ll be greeted by a team member who’ll give some instructions, issue your hand and foot sensors and a vest. You’ll then enter the game room space where you’ll receive your headsets, weapons and goggles. It’s a smooth process where all the staff know exactly what to do. It’s laid out!!

I noticed a staff member later named Sunshine sensitizing equipment when we first walked in which was an immediate subconscious point of comfort. Later she introduced herself as our host and she was on point! She walked us through the whole deal and at the end she gave us the IR codes for our videos after she showed us on the big screen. You can download your video and send it to all your friends to show your badassery!!

We did have two upgrades once we got there so bring your debit card. We upgraded to the most extreme version of our experience. My kids are 32, 22, 18, and 15. My one day unless he messes up future son in law is 24 so we went for it. Then I added the Gatling Gun because you have to have some sort of heavy weapon when battling zombies. I mean come on. 🤷🏾. The gun upgrade was $7.00 but I don’t think it was any additional cost for upgrading to the extreme at the end. I really believe we only paid $7.00 extra bucks. Lastly if someone’s celebrating a birthday you can enter it when you log in or they’ll ask. Just say yes. 😂

Just head on down to Mockingbird, it’s kind of tucked in behind Mockingbird Station so you’ve probably driven by about 100Xs and not even known it. When you go on there tell Sunshine “Jason sent...

UPDATE 2: This refund was never received. I gave up.

UPDATE: Caroline reached out and apologized about the whole ordeal and said my refund has been processed. Booked a reservation for January of 2022, got covid and couldn't make it. Called for a refund, they told me that there was nobody available with the authority to issue a refund, rescheduled me for a year out to give me time to decide on another time to visit.

In that time I forgot all about the reservation and have moved out of the country.

I get an email last Friday reminding me about my February 19th reservation (they weren't even open on that day), and immediately called to ask for a refund. The person on the phone said they'd push my reservation back a few days so that I'd still be able to get a refund once I hear back from a manager.

Was told that there was nobody with the authority to issue a refund available, but they'd take a pic of my reservation and send it to the manager - never heard back.

Called all day on the 19th, but I'm assuming they were closed for President's Day, so no answer.

Called yesterday (the 20th) first thing in the morning and was told that nobody with the authority to issue a refund is available, Caroline should be in at 5 "but she's usually late, so call around 5:30".

Called at 5:30, no Caroline. Called at 6:30, no Caroline. At 6:30 I spoke to Josh who said that he'd make sure Caroline reached out and I would get my refund. Never heard back.

Called corporate guest services this morning and found out that my reservation was never pushed back, so it shows that I just didn't show up, and there are no notes anywhere on their system that I've even been calling in at all.

Guest services claims that they're requesting their manager to issue me my refund and I'll hear back via email, but it sure sounds like the same thing that the employees at the Dallas location have been telling me for almost a week now,...

This is for handling the situation poorly yesterday not the gaming experience.

I was here with friends last month for the first time and the experience was amazing, again that was for the experience on playing the game. Long story short, last time I arrived 3 minutes late to the reservation during the week and had wait 3 hours later to play. This was during the week not even a weekend.This was explained by Josh who said the policy is the policy and he could not do anything about it. He was quick to explain that being late would require to wait until another available time opened up. Cool. Learned from that mistake and showed 30 minutes early yesterday for Amber Sky a 10:40 pm game. 10:40 hits and we are still waiting. So I see Josh and say whats up. And wanted to refresh his memory last time I was here but the tables turned this time. He acted like he didn't remember. His face looked like one of the zombies from deadwood Valley or his memory was like that of the zombie. An hour has passed and still no one explained to us why we were waiting this late and how they were going to resolve this problem. I'm all about service, even though an apology was not going to make us start on time, that could atleast been given to us for just waiting an hour later to play a game we payed for.

I want to shout out to the manager, I forgot her name (black woman) and one other girl associate savanna (she was asian woman) I think was her name. Both were sweet, kind, and professional both times we came! The manager loves her job and she has a deep passion for it and taking care of customers too so they can have great experiences. While all the chaos was going on yesterday she was trying to get all the technical issues resolved by herself! The other associate is very funny and sets the vibe right before the game even gets started. She will joke with you to lighten up the mood. I enjoyed their service and would come back...